Webinar: Connecting the future – CPaaS insights

Are you curious about how CPaaS is revolutionizing the way businesses engage with their customers? Wondering what the latest trends are and how they can benefit you? Then you've come to the right place!

In this insightful 𝐋𝐢𝐧𝐤𝐞𝐝𝐈𝐧 𝐋𝐢𝐯𝐞 session with Pamela Clark-Dickson, principal analyst at Omdia, we dive deep into the current state of CPaaS, uncovering the latest trends, market insights, and innovative ways businesses are using these platforms to skyrocket their communication strategies.

Contents of the webinar

00:00 – Countdown
02:05 – Introduction
03:06 – Q1: Can you provide an overview on the current state of CPaaS market?
03:29: Evolution of CPaaS
12:00 – CPaaS players in the market
14:06 – Q2:How can CPaaS providers differentitate themselves from their competitors?
17:56 – Q3: What are some of the key trends driving growth in CPaaS?
22:04 – Q4: How do omnichannel capabilities help orchestrate customer interactions?
26:25 – Q5: Why have alternative messaging apps become such a relevant channel for businesses?
30:14 – Q6: What do you think the impact of Apple adopting RCS will have on the global messaging market?
33:20 – Q7: With the adoption of RCS by Apple later this year, will its widespread use make SMS obsolete?
37:10 – Q8: How has the integration of AI and machine learning impacted the CPaaS market?
41:07 – Large Language Models and GenAI in CPaaS
44:40 – Q8: What are some of the competitive differentiators that set Sinch apart from its competition?
44:56 – Sinch as a Leader competitive analysis
48:15 – Sinch AI capabilities
50:00 – Q&A

#Sinch #CPaaS #omnichannel