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Turn Customers Into Raving Fans With a Customer Experience Engine - Scott Wozniak
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Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.
Here’s what we discuss:
• The secret to creating raving fans
• Customer Insight is the fuel that powers your customer experience engine
• Operational excellence is more important than wowing customers
• A healthy leadership team is needed for excellent customer experience
• How Scott’s faith drives his customer experience approach
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