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2020 Crash Course Industry Trends Report | 'It's Time'

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Welcome to the 25th edition of CCC's Crash Course Industry Trends Report!
Crash Course 2020 is a data-driven report covering the business, consumer, and technology trends shaping the automotive, claims, and collision industries. Crash Course 2020 marks the 25th anniversary of the industry-leading report, which this year explores the future of personal transportation including: AI, ADAS, driverless vehicles, data access, digital consumers, and quality repairs. The 173-page report draws insights based on decades of experience from solutions offered by CCC and its affiliates, including processing 200-million claims-related transactions, 50-billion miles of driving data, and casualty data processes.
In addition to macro trends and topics, CCC Crash Course 2020 trends report also includes industry-level detail on new and used vehicle market dynamics, claims frequency, total loss and repair trends, parts utilization, and much more.
Crash Course 2020 is a data-driven report covering the business, consumer, and technology trends shaping the automotive, claims, and collision industries. Crash Course 2020 marks the 25th anniversary of the industry-leading report, which this year explores the future of personal transportation including: AI, ADAS, driverless vehicles, data access, digital consumers, and quality repairs. The 173-page report draws insights based on decades of experience from solutions offered by CCC and its affiliates, including processing 200-million claims-related transactions, 50-billion miles of driving data, and casualty data processes.
In addition to macro trends and topics, CCC Crash Course 2020 trends report also includes industry-level detail on new and used vehicle market dynamics, claims frequency, total loss and repair trends, parts utilization, and much more.