Dell SupportAssist OS Recovery (Official Dell Tech Support)

This comprehensive overview of Dell SupportAssist OS Recovery covers the 4 main options in the recovery environment including additional information about the SupportAssist Recovery Tool. The tools contained therein are designed to diagnose and troubleshoot issues that may occur before your computer boots to the operating system.
Note: Whenever your computer is unable to boot to the operating system after repeated attempts, the SupportAssist OS Recovery should automatically launch.

00:00 Intro | Dell SupportAssist OS Recovery
00:15 SupportAssist OS Recovery | Environment Options
00:59 Accessing the Boot Menu | SupportAssist OS Recovery
01:32 SupportAssist OS Recovery Options | A Quick Tutorial
03:02 SupportAssist OS Recovery | System Reset Process Details
03:42 SupportAssist System Reset Restore Data Backup Steps
04:10 Getting the Tool | SupportAssist OS Recovery Tool

[ITseNano_YT]

Very helpful, got stuck at recovery mode and still loading supportassist Os Recovery for 5 min now 😂

[emeraldcatgames]

My computer does not have the support assist os recovery on the boot menu

[georgegm]

3:01 - So does it mean that it's not neecssary to backup the data of my new laptop, since there will be an image of my system available to download in case I want to perform a factory reset? I just bought a Dell Inspiron i5502-M20S and I'm on a doubt in this regard.

[tomcurrie]

Congratulations to Dell! They have this "Support Assist" tool that they tell you to use if you need to restore the drivers on your laptop -- but the laptop cannot connect to the net without the drivers and Support Assist won't even install without being connected to the net.

[ModiTanay]

OS recovery tool is unable to detect wifi adapters, 1:25 I have wifi enabled in BIOS settings. How can I perform RESER and UPDATE if it can't connect to internet. I have working wifi and ethernet during Windows but it can't detect any while on OS Recovery.
Thank you Dell

[kylliann]

Hello, I have really heavy data in C: OS, if I move these in D: DATA, they will be kept during the recovery ? Thanks

[ROHITKUMARIN]

1:08
Hello Team why I am not able to get this screen after pressing F12 . Looking for your reply

[harveyhalloway]

At 4:00 when you select the archive zip file, my new HP computer is unable to unlock the zip, all that back-up for nothing!

[Abhisektheone]

Did the same but the backed up data in Zip file shows empty. Seems like I have lost all my documents. Download, documents, music etc. Every folder showing empty. What is the use of such external backup?

[leiwu]

At 2:49 after select drive, the next button always grayed out. Any solution?

[elohimofficiel]

When i enter in support Os recovery it give me a blue screen and turn off in 1 minute

HELP ME PLEASE!

[josemarquez]

I need help, my screen is stuck at 1:38 with the "scan" button flashing but it wont let me press it, it is frozen. I dont know i should shut it off, im afraid i will loose important information, this is a school laptop.

[maharper]

Dell Support, I bought a Dell Inspiron 3580, I want to upgrade my SSD from 128GB to 256GB. Do I follow these steps when I change drives, or, will I lose the Dell Recovery Option when I remove the old drive? My Dell is still under warranty, should I send it in to have Dell upgrade it for me? I don't want to do anything that would void the warranty.

[abenezerfk]

what if the dell logog is not showing up ? what if it's completely dark, an issue with internal display, how do i reset this ?

[deenguyenfamily]

3:08 The Reset to Factory Settings option is grayed out. How do I fix this

[ZuziaSzarko]

When I try to back up my files It doesn’t show me the hard drive I’ve plugged In destination

[thisiscoolyo]

I have an outdated OS recovery and even when I attach the USB in which I copied the update... It doesn't seem to be appearing (the option of usb boot)

[LividLeon]

My dell only load into this when you download the recovery tool. When you us the boot menu it don't come up.

[harrisashraf]

Can you please tell me that why it says (we are unable to detect any disks that can be utilized for a cloud restore)

[JamesBond-twpu]

Does "No, do not back up my files" deletes files on all harddrives or only C:?