Eric Yuan, CEO of Zoom

In this View From the Top, Kathleen Schwind MBA '23, sits down to interview Eric Yuan, founder and CEO of Zoom.

Eric founded Zoom in 2011 to deliver happiness and bring people together in a frictionless video environment. Zoom’s communications platform continues to transform the way global organizations connect, communicate, and collaborate. As the company’s chief executive, Eric led Zoom to one of the highest-performing tech IPOs of 2019.

Business Insider named Eric one of the Most Powerful People in Enterprise Tech in 2017. In 2018, Glassdoor recognized him as the top CEO for large U.S. companies. In 2019, he was recognized in the Bloomberg 50 as a leader changing the game in global business. TIME magazine named Eric its 2020 Businessperson of Year as well as one of the 100 Most Influential People of 2020. He was also named Comparably’s Best CEO for Diversity in 2021.

#gsbvftt #gsbpodcast

[stelanau]

1. Don't give up
2. Honesty and Transparency are important in leadership.
3. It's okay to take a step back to see the big picture.
4. Be mentally prepared is equally important.
5. Work is a part of life. But when conflict happened, family's first.
6. Hands on leadership ensures you to learn a lot of things.
7. Hybrid work is the future.
8. Leading with responsibility. How can your organization can contribute better to the communities.
9. As long as you work hard with an open mind, you'll find a good opportunity.
10. To find a business better solution, you have to spend more time with your customers.

[tm]

Looking at Eric's sitting posture and body language says a lot about his work ethics. It looks like he is a true hand-on leader!

[RajeshMenontechnospirituality]

Thank You, Eric. I have been a user of Zoom. It rocks. Thanks for giving us a beautiful product. Thanks, Stanford GSB for the tete-a-tete with Eric. We admire you. Bless!

[andyhoo]

That’s why i love the Bay Area. Born in China and working here and hope one day I got the chance to start my own business .

[millichinese]

I can feel Eric's passion for his work, and I love this host!

[MrPelikan]

12:00 Transparency is not a noble biz strategy ... Eric it simply told the truth ... it benefits the Biz itself the most ... wow this flipped my thinking from shy to courageous!

i recently made mistakes and have tried to cover it up - ego doesn't allow owning up

hard to admit i am "less" than i want others to think of me as ... highly competent ...

but now i am going in full gusto to tell them where i went wrong & how its going to be fixed ... owning up is in *MY Full Interest*

37:13 Biz is about Making Better Decisions (Rational) ... Stay Calm (remove Emo) ... Being Emo leads to Bad Decisions

37:53 Zoom has a Formula, process ....: Problem. Root Cause. Solution

we actually need both parts: Rational & Emotional - Emo as energy to do things: Rational as in the Process to Achieve our Aims
.

[VigneshPT]

Being part of Zoom, this interview inspires me, even more, to focus on the mission of making communication frictionless. Proud to be part of a culture of delivering happiness.

[krokenstiv]

tiktok and now zoom, Chinese guys are doing really well

[ugonnemonemeh]

He bears the same name as my academic advisor. Thank you, Eric Yuan, for changing the world positively through Zoom.

[waverider]

Glad to see that he is humble and down to earth person. He gives direct answers which I believe is honest. He deserves his success.

[IdolProjectme]

As a Chinese, Eric inspires me so much. His story tells me no matter how the Chinese-American relationship changes by the government, you can pursue your dream in the USA and finally become one of the most successful entrepreneurs in the world.

[drjulia]

Amazing person ...I love zoom ..Its change the way how I can connected to my clients .

[kristyy]

My admiration goes to the host and Eric

[Minimalrevolt-m]

Always appreciate your innovative thinking and creative imagination as well as mindset, such a very humble person you are Eric Yuan. Really, Eric did a great job serving what humanity needed in the pandemic crisis. I inspired by this talk, thank you Stanford & Eric for making this fruitful interview ❤

[OmidReza]

I like his humor and hard work and am a fan of Zoom. Good Job Eric!

[simply_boram]

I love Eric's calm answers. The most striking answer is that when it is tough to make a decision 'step back' is the best to further make a better decision. And I also believe love he stressed out is the most impotprtant for us to keep us doing everything. As a working mom, his philosophy definitely relates to me becuase a family is an organization. Thanks for your wonderful advice. By the way, who would be my mentor?

[hatchegg]

Down to earth, humble, passionate, perservering, good values

[tottichen]

Really a greate interview, got lots from Eric's speech, work hard and stay humble

[rajdsingh]

I keep coming back to videos from Stanford GSB channel to listen to the wonderful opening music ❤!!! That most of the videos are enriching and enlightening is a bonus. Loved the insights shared by Mr. Yuan. Hope to be part of the live audience some day soon!!!

[AlokTripathi]

Simple and powerful words from Eric made my day! Thanks for this interview.