CitiZ - Descaling

Your step by step Nespresso assistance video to guide you through the descaling process of your CitiZ coffee machine.
Descale your Nespresso machine whenever necessary to ensure you the best coffee experience. This process will take approximately 15 minutes. Please note that the descaling solution can be harmful.

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[apostolossamaras]

All these complex instructions for descaling various nespresso machines could have been simplified by adding a simple descaling button..

[brezanac]

The correct duration for holding both buttons on the machine in order to enter and exit the descaling mode is THREE seconds, NOT five seconds. If you hold the buttons for five or more seconds the machine will start pumping out hot water as long as there's water in the tank. Now, ask me how I know all this?

[miachoi]

my machine start descaling immediately after I hold both button about 6 second, I didn't have choice to press lungo button, 2nd rinse showing clear water but I rinse with clear water for 3 times to make sure no chemical left in the machine.

[joshuanesbit]

what happens if you press espresso button instead of lungo?

[aislingbyrne]

No matter how many times i rinse through, im seeing black/brown particles in the water. How can i get rid of that?

[Ankhyl]

When rinsing you say fill it but then only show half the water, is it fill or only 500ml again?

[smoothorbit]

Here are tips for descaling your Citiz (Note: these may vary with different build versions, but the same controls/concepts apply):

1. REMOVE ANY CAPSULE in the Citiz and CLOSE CAPSULE LEVER (if you forget a capsule inside, you CANNOT run the now coffee-contaminated solution through the Citiz again)

2. Turn the Citiz ON and REMOVE CAPSULE TRAY (there is a sensor) before pressing the Espresso and Lungo buttons together to enter descale mode

3. MONITOR the flow out of the water reservoir and press the Lungo button to PAUSE THE FLOW BEFORE THE RESERVOIR IS COMPLETELY EMPTIED (this avoids possible air intake problems)

4. If you run extra descaler and/or rince cycles back-to-back the Citiz is likely to overheat and stop working, with buttons continuing to flash but no button input response (no, it's not broken). Turn power OFF and REINSTALL CAPSULE TRAY before allowing to cool for 20 to 30-mins, or longer if room is very warm. Once sufficiently cooled down, turn back ON then REMOVE CAPSULE TRAY and Citiz should be back in descale mode, press Lungo button to continue flow where you left off

5. When done rinsing, REINSTALL CAPSULE TRAY before pressing Espresso and Lungo buttons together to return to normal mode (indicated by button lights flashing like a normal cold start)

6. Unless you have very soft water, descale your Citiz regularly based on how frequently you use it. Consider running the descaler solution through your Citiz SLOWLY (pausing a few minutes before running more through) - this helps avoid overheating and allows the solution to better break down and flush-out deposits

7. Bonus tips: Always preheat your Citiz and your cups with a no-capsule, plain hot water pour. And don't store water in the reservoir when you're not using your Citiz, even overnight - always pour-in the freshest water (ideally filtered) before each usage session. And leave the capsule lever up and open from time-to-time to allow the chamber to dry vs always holding a small amount of stagnant water (especially if not used frequently)

[entiu_]

Inainte sa apasati pe cele doua butoane in paralel, apasati pe un singur buton pana se stabilizeaza ambele cu lumina continua

[LorenzoManera]

When you press the button the descaling doesn't start!!! How is possible this kind of errors in the instructions???

[realfakearchitect]

How do I know when to descale it? Is there a notification?

[ImprobableWizard]

The video is wrong.

You need to press the buttons for 3 seconds only to get it into descaling mode.
If you press for 5 seconds or longer, then it's a different mode.

[estelaferrari]

Mi cafetera Cityz Platinum tiene 40 dias de uso...La uso con H20 descalsificada...Esta mañana encendio la luz roja...Llame al centro de atención, en Argentina que es donde vivo...Me dijeron que tenia que descalsificarla...Pregunte como me dijeron sostuviera apretada 3 botones .Despues de ahi quedaron los botones parpadeando .Hice los pasos para la descalsificación. Y continúan parpadeando..No se puede usar..Hay alguna forma de solucionar el problema en casa .Espeto puedan orientarme...Ya que tienebun año de garantia y me dan la posibilidad de llevarla al service. No dijeron de cambiar el producto...Muchas gracias

[FilipHansen-uhnk]

The lights just keep on blinking after ending descaling. Tried everything including pulling the plug. What to do?

[Glgamesj]

Why does the water not run simultaniously...

[cronicasES]

I follow every step but now my machine doesn't pump water 😢

[auliaridhomuhammad]

Very useful and simple step. Work well done 👍

[johnozmen]

Make sure you are using the right method for the right machine. This is for the citiz Nespresso machine

[fanipanagiotidou]

Rinsing 2 times only seems not to be enough, my machine is only 1 yr old and i had to rinse it 5 times in order to get clear water

[kenlove]

My lungo button does not appear to work. No water is popped through the machine. Can any body help me.

[camillarosengren]

Gjorde enligt instruktionen igår men får inte igång den idag. Vad har hänt?