How A Medical Assistant Should Answer the Phone

This is how you should answer a multiline telephone in a medical office.

[ashleys]

Instead of “ can you hold for just a minute “ ( which indicates the person saying yes or no ) rather say “ I will place your call on a brief hold “

[zz]

“It’s no problem at all, our concern is your health” stopppp lol

[Veniel]

I need to learn to juggle calls and remember names of who’s on each line lol

[jessicah]

The people on the phone at doctor's offices are never this nice 😦

[slythprincess]

I’m a medical assistant that used to work in minor procedure room and back office. Working in specialty is better than primary care. I can guarantee that the phone etiquette can be tiresome but when you love what you do being nice is just natural. Lol the specialty I had worked for was Orthopedics but now I’ve transferred as Sports Medicine working front office now since transferring specialty. I hate how some people will treat you like crap compared to someone working in the back office. I know what I’m capable of, but after having cancer I’d rather do a job that doesn’t stress me like back office used to.

[SunnySummer]

Thank you for this video! Great real life examples

[jessicacarranza]

Lol, things are never this slow. We are usually doing 3 others things at the same time.. this isn’t accurate.

[TheArmedNurse]

Front-office is annoying. Being a back-office MA is much better.

[ukelilly]

Thanks for more than just one example.

[darrowdapper]

Hi! I’m a virtual medical assistant any videos how we are to handle irate callers?

[vijayasriaddala]

Great video, Thank you... can you upload another scenarios or scripts...

[alfonsorejas]

This is very helpful. Thanks a lot.
Greetings from Peru

[MadhuSharma-jhdu]

Thank, you for video great reall life 🌹🌹

[MrsDetroit]

Was she typing on her notebook or am I tripping?

[Victoria-pxnq]

Yeah over here if you have a Hispanic last name you’ll be discriminated & places on hold for 20 minutes then they hang up.

[chsny]

terrible video lol not realistic at all