Aflevering 11: Klantenservice & Klantbeleving

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Klantenservice & klantbeleving: Hoe beleeft de klant haar afspraak in je salon?
De klantbeleving begint niet als de klant in jouw salon zit. Waar dan wel?

Wel, in deze 11de aflevering van Nail Business Talk – succesvol nagelstyliste worden met Sofie, vertel ik jou meer over de klantenreis van jouw klant nog vóór zij in jouw salon zit.

Ook tijdens én na de afspraak, gaat de klantbeleving door en is het belangrijk om met bepaalde elementen rekening te houden.

De totaalbeleving is hetgeen wat ertoe doet.

Waar je allemaal rekening mee kan houden, hoor je in deze video.

Veel kijk- en luisterplezier!
Benieuwd hoe jij deze totaalbeleving gaat vertalen naar jouw salon.

Liefs Sofie

PS: Vind je deze video interessant?
Abonneer je dan op mijn Nail Business Talk kanaal @sofiedepauw_succesvolsalon om succesvol nagelstyliste te worden met Sofie (ik dus 🤭)
Like & Share de video's die waardevol zijn voor jou.
Tag me op instagram @nail_business_academy
  1. Succesvol Nagelstyliste worden met Sofie
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