I’ve Been Injured by a Faulty Product | What Can I do?

Serious injury lawyer, Michael Hardacre, discusses who is liable if a product breaks, causing you an injury, and what legislation is in place to protect you.

Transcript:
Everything that you buy from shops or online you're entitled to expect it's of a reasonable standard, that it's fit for purpose. These are terms that people are generally familiar with, so if it breaks or it doesn't work in the way in which it's been described as the product then you may be entitled to, obviously get the value of the product back but if for whatever reason you've been injured as a result of something breaking. You might well be entitled to compensation from the manufacturer or the company that you bought it from.

There are two routes, main routes, to compensation either from the company that you bought it from, the retailer, under the Consumer Rights Act 2015 where you're entitled to expect that something is, as I said before fit for purpose. Now if you weren't the purchaser of the product, you'd been given it as a gift for example, you don't have that direct contractual relationship with the retailer. Then you may still have a route to compensation under the Consumer Protection Act 1987 which gives you the right of compensation against the manufacturer or distributor.

So we get all sorts of enquiries, about people who've been in situations like I've described before. Typical one mobile phones but you get all sorts of other things like, for example, if somebody has been into a restaurant and the product they have eaten has caused them food poisoning or if they go to an adventure park and the equipment that they are using has broken and caused them some injury. If it's the equipment that is owned or manufactured by somebody else that's caused you injury you might be able to pursue compensation against that company as well.