Redefining Journey Management - How to scale your customer-centric workflow across teams?

In (recorded) this live session, co-founders Jochem van der Veer and Martin Palamarz and CX lead Kaspar Kazil will take 30 minutes to walk you through the essential steps of scaling a customer-centric way of working:

1. How to: create top-down support.
2. How to: re-organize teams and define roles.
3. How to: break down silos and standardize workflows.
4. How to: set the KPIs that measure what matters.