What is PagerDuty. Major Incident Tools.

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Ryan briefly explains what PagerDuty is, and how it helps Major Incident teams and Operations.

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About MIM®

MIM® is the professional body dedicated to developing, managing and delivering our qualifications in The Global Best Practice IT Major Incident Management®. We work with leading organisations around the world to unleash their talent and effectiveness. We are shaping the future of Major Incident Management.

With clients in more than 80 countries, including the world’s largest business and consumer brands, we drive major incident innovation to protect businesses.

Adam Norman is the Founder and CEO at MIM®. He is the worlds leading expert in The Global Best Practice IT Major Incident Management®.


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I'm going to do a deep dive on Pager Duty. I would like to automate the incident management processes as much as possible at my place of work.

AL-fwek