Fix Windows Hello Fingerprint Error Your Device Is Having Trouble Recognizing You Windows 11/10 PC

Dell/HP Laptop: Fix Windows Hello Fingerprint Error Your Device Is Having Trouble Recognizing you, try again
Step 1) Check power management settings
Right click your fingerprint reader device and choose Properties, go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
Lenovo Fingerprint, Synaptics , Goodix
Step 2) Restart Credential Manager service
Step 3) Disable and enable your fingerprint reader
Make a right click on Fingerprint device and click on disable device and then again make right click on click on Enable device.
Lenovo Fingerprint, Synaptics , Goodix
Step 4) Roll back the fingerprint sensor driver
Make a right click on Fingerprint device and select Properties, go to the driver tab and click on Roll back driver.
Step 5) Uninstall Fingerprint (Lenovo Fingerprint Manager Pro, Synaptics Fingerprint Driver, Goodix fingerprint) from device manager as well as apps and features. and then Download latest drivers for your fingerprint reader from system manufacturer’s website.
Open Device manager, make a right click on Fingerprint device and select Properties, go to the driver tab and click on uninstall.
Also uninstall Fingerprint driver from Apps and Features .
Restart your PC
Step 6) Remove and recreate your Windows Hello Fingerprint
Step 7) Remove and recreate your Windows Hello PIN
Step 8) Update System BIOS
Step 9) Perform Windows Clean Boot
Step 10) Run SFC and DISM Command
sfc /scannow
dism /online /cleanup-image /restorehealth
Step 11) Create a new local account
Step 12) Reset PC - Create a backup before reset as this will result in data and app lost

[nccdlr]

This fingerprint problem on my Lenovo laptop has been stressing me lately and I couldn't fixed it. Until I saw this video and the ROLL BACK DRIVER worked for me! Thank you so much! ❤

[the_adhd_ot]

I tried so many other methods and watched many other videos and the "roll back driver" strategy finally fixed it! Thank you for making this video!

[acmor]

The roll back driver did it for me. Thank you so much, it's really kind of you to take the time to help us.

[shashirajhiremath]

i am using lenovo ideapad 3 laptop and i was facing this problem roll back drivers to previous version did the thing thank u ❤❤❤❤

[vickyshakya]

Thank you so much. I had the same problem for such a long time, and now it's finally fixed.

[hitlerff]

Very useful video, , after the update my Lenovo laptop have this problem with finger print...
Thank you so much

[Federico-Granata]

The Rollback driver fixed my problem! Thank you man!

[amadeus]

My Asus laptop's fingerprint works normally when touched, but when not touched at all, it keeps generating notifications that it failed to recognize the user's fingerprint, even though there is no interaction whatsoever with the fingerprint sensor at that time.

[gwendolynvenus]

thank you so much....totally fixed the problem

[LeoNavaE]

Roll back driver worked for me, thank you so much!!!

[richisahoo]

Thanks a lot . Roll back finger print driver worked for me

[giedrebockute]

I can't see Biometric devices, even when i click to show all hidden devices. Can somebody help me, please? Thank you :)

[safaerbas]

ı reset my dell but ı couldnt put my finger. it says this finger print already exist

[__ranjeett]

My problem not solving..but I'll do all the steps you suggest me

[narendrapatra]

I try all methods but finger print problem is not solved 😭

[jhammellaparagas]

yow i cant find the app, i uninstalled it bro

[sagarasahu]

I am having the lenevo laptop. Doing the rollback option it worked for me. Thanks @DaisyWorld28