Total Quality Management | Total Quality | Variability in TQM | Quality | L1

This is the first video of the Video Lecture series on Total Quality Management. This video explains what is Quality, Total Quality, Total Quality Management, and the Concept of variability in relation to TQM. Concepts are explained with examples. The syllabus covered in this video lecture series is primarily for AKTU Total Quality Management syllabus, while others can also relate to this course.

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L-2: 8 Dimensions of Quality | Evolution or History of Quality Control