Introduction to Total Quality Management

This video gives an introduction to Quality Management and Total Quality Management (TQM).
It gives and overview of Product and Service Process Dimensions, discusses the causes of product variation. An explanation is given as to why Companies that provide high quality goods are able to win in the global marketplace as compared to products providing low quality goods and and services.
The video discusses 6 key themes in TQM, and how the world of management changed after the introduction of TQM

[louisalawson]

Very good teaching, easy to understand but your screen is mostly not clear making it difficult to read.

[BRIVENBREMAR]

You are really good i leant far much better

[rodrigodelrosario]

do you have reference for this lecture