How To Build A Culture Of Psychological Safety (3 Ideas & 2 Exercises)

You already know why psychological safety is important. The real question now is how to build a culture of psychological safety? Find out some tips and strategies by watching this video.

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Key Moments in this Episode
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00:00 Intro & Summary
01:31 Learning vs Knowing
03:21 Noticing
04:24 Be Curious
05:22 Learn Something
05:57 Acknowledge This
08:43 Two Favorite Exercises
13:24 What's Your Answer?

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What Is Psychological Safety In The Workplace?

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Video produced by Nate Woodbury

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[DavidFrels]

I've learned to ask questions when I don't know the answer and not to shortcut the process. Both of those failures led to mistakes.

[samhorn]

"In my previous company, I was handling a project for one of our largest clients, and I was so anxious to please them that I assured them we could finish the job in two weeks." I assumed it would be simple, but it took three weeks, and they were not pleased. Looking back, I understand I should have given the client a more conservative estimate. I found that if you're upfront about the timeline, a client won't be dissatisfied, but they will be disappointed if you promise something and then don't deliver. As a result of this experience, I've improved my ability to manage client expectations during the projects I manage. For example, I estimated four weeks for the following job with a different client, but we completed it in three. "This made them quite delighted."

[CMIGLOBALInc]

Chad: Great work. I stumbled on to you this afternoon and can't stop listening. I have had many instances where I have had to learn from my failures. As I viewed your videos, I realized more than ever, listening, reflecting, and striving to continually improve are the key ingredients for growth. Thank you for your excellent insights, and helping people expand perspectives.

[susanfernando]

Hello Chad: Thank you for your free downloads and great videos! I have learned so much from this today. I have just started a position to bring psych safety to an organization and looking for tools and ideas to help in moving this forward. Your free downloads will be a great addition to my toolbox! As for your question: I think I have learned lots from job interviews where I have failed.... the lessons I have learned were about being prepared, having confidence in your skills and abilities and really appreciating the idea of transferable skills!! Thanks again.

[katec]

Hi Chad, as a reformed perfectionist, I often failed to deliver assigned tasks on time. There’s literally too many to remember! Eventually I learned that progress is better than perfection & life became a lot easier for me & everyone else who depends on me. Thanks for the great video & generously sharing your content. In Australia (where I am) we have new laws requiring organisations to address & prevent psychosocial hazards at work. These exercises will be a great way to embed psychological safety into our culture. Can’t wait to try them!

[blindeafndumb]

Hey Chad I’ve been following your channel for a few months thank you for all the incredible content. I manage and train a sales team virtually and in person. The teams favorite so far has been “Show and Tell” I started at my current company as an entry level door to door salesman. It was imperative to learn from failures on a daily and sometimes hourly basis. I’d love to pick your brain about more activities that promote psychological safety. Hope to hear back from you!

[juliewidener]

Chad what an excellent question. I started by looking up the definition of failure. It is defined as a lack of success or the omission of expected or required action. I am young to the field of leadership even though I am a parent who has led 3 boys into adulthood. I guess I consider myself optimistic and don't like the word failure but rather the phrase not as planned. Having gone through several of these moments with myself and kids(not one in particular) my answer would be the mental and personal strength to press on.
Looking forward to more of your teaching and inspiring videos.
Thank You!

[danicook]

Hi...new to you and your channel, and was recommended by a coach who is helping me navigate a complicated work situation. To answer your question re: something learned from failure, mine would be slow down and take a beat before reacting. There were two instances I reacted quickly to situations and the outcome was not good. In fact, it created more tension than anticipated. So, now, if I'm faced with something that is wrong or accusatory, I will speak my immediate response to myself, or write it down, but let it just sit and breathe first. Then, once I have processed my reaction, I revise my "voice" to eliminate the personal feeling that got in the way from addressing the issue at hand.

[kimberlypedersen]

I loved this one, Chad. There are some great lessons in there that I haven’t thought about in years. It’s been helpful for me to reconnect with the work you all do as part of my grieving process. Thinking of you all ❤️

[mijoni]

Thanks for the upload. I think this is absolutely brilliant so much tools that I can copy and practice with. Thanks. I will be a certified psychological safety practitioner by the end of the month. I will have a debrief with my first group on Friday, and I will incorporate some of the material that you provided here. Thanks once again.

[pipacampdirector]

Learned nugget (maybe more than once); my heightened aggravation with others in a team setting when ‘they’ present as a control leader vs team though with regard to process. If I can change my outlook to a ‘learn how someone works’ rather than failing and ‘knowing how & what they say’ - I’m less likely to get stuck in rut of aggravation.

[_THEREDSQUIRREL]

How would you suggest doing these exercises, with remote teams, who are meeting exclusively on Zoom (not in person)?

[dervildunne]

Where is free link for cards
Can't find it

[nicoleacostacruz]

Hi I want to do a project for my team using psychological safety. Besides using the cards, what else can I do?