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Paul Hollings on Culture Change at Orchard Cove
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Paul Hollings discusses the significant quality improvements that have resulted from the successful implementation of culture change practices like the PHI coaching approach, the household model, and changes to physical infrastructure.
Orchard Cove is a continuing care retirement community located in Canton, Massachusetts.
Part of the PHI Business of Caregiving case study series:
Orchard Cove is a continuing care retirement community located in Canton, Massachusetts.
Part of the PHI Business of Caregiving case study series:
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