Why Roofers Supplement Insurance Companies?

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[justinarmstrong]

I supplement every single claim. Think of it this way, sometimes supplementing is the only way to find out if they have code upgrades on their policy. Recently I decided to not supplement a claim because it was a small roof and the adjuster did a pretty good job. I decided to use it as an opportunity to “turn and burn” to buy myself some unforeseen momentum.

Well during the build, I find out it is spaced decking (vaulted ceilings) and the gaps were huge. It needed re-decked, osb installed on top. So immediately I am on the phone with the adjuster, asking for a verbal green light/approval. She says she has a meeting in an hour or two and she will run it by her superiors during the meeting. Well… at this point, us as a quality company, we were re-decking it either way…

I received an email 3 hours later that informed me there was no code upgrades. Luckily I’m creative enough that I quickly put together a supplement request for a few goofy line items that weren’t code upgrades and didn’t pertain to what currently existed on the home. The supplement request was approved and I made back the cost of the decking and labor. It was a reminder to always supplement no matter what and to never let “no code upgrades” push you up against the ropes. I let it slip past me. If I would have supplemented right away I would have been better prepared I think.

[manifestmetalroofing]

I average an 80% increase from adjusters first estimate to final RCV
Last claim, they went from denied, to engineer, to full exterior rehab $191k

[EstimateonDemand]

I think this will speak volumes to roofers that aren't supplementing their jobs. Here are some numbers from just 1 client: To date in 2024, we've complete 254 supplements for this client, which has resulted in an additional $782, 101.75 in gross revenue. Imagine being a roofing contractor and passing on that revenue.

[dereckray]

My deal is… Are you willing to do this exact roofing job at much lower cost if it was retail? If so then it does seem like a greed thing… Like your price for retail would be much lower, but since you know insurance is paying then all of a sudden you want to squeeze every dollar out of it…

[dustinschmidt]

Very informative, thanks for the info!

[opfreakx]

So how does this actually benefit the policy holder/homeowner, if CSS takes 50% of the supplement, and the roofer gets a higher profit. Then what is left to help the homeowner? Sounds like its actually peanuts for the guy with the property damage. And this is why the storm chasers get a bad rap, because its just the opposite side of the insurance company that wants to pay 0, you want to pocket all the profit, and do as little work on the property as possible.

[Stefan-yzlr]

What does he mean when he keeps bringing up boxes of nails? He mentioned it multiple times. Nails are included in the shingle line item already, so just confused where the supplement is there? What am I missing?

[benmcnees]

Great video is there more insurance education within roofing insights?

[michaelmoran]

Dmitry, great video! Supplementing claims is a must. I really liked this guy and I will definitely use his company for all my supplements. I have some questions for him about his process so I will be giving him a call. Thanks!

[roycekatzer]

I can agree with this. We will typically bump insurance up an extra 2-3 thousand on a regular sized home. It’s all about educating the customer on the initial visit. Don’t short yourself!!

[CM-ttzn]

Hire public adjuster in FL for the best settlement

[chrislangford]

I wish I knew how to get o and p on more jobs

[richardlee]

I'm trying to teach my father right now. Well if we make a couple thousand in few days that's good. I hear alot and I'm trying my dammedest to get him away from that. I want learn more and will be calling In the morning I've got one I know I under bid it about 20k

[jaradchristian]

He loses me when he says that the insurance company sets the price. 😬 All good otherwise but we don't have to play that game. I don't do that and I don't have much trouble. These guys obviously make more money than I do and all that, but as a matter of principle I set my price and leverage the customer on the necessary supplements before anything starts. I really don't get much pushback that way.

When we use Xactimate and let them set the price that's highly problematic and they hold all the cards. I'm not a lawyer or an adjuster. I know the game, but I also know my role. I don't get paid to be a lawyer or an adjuster and/or argue/negotiate all day with people who couldn't care less what I say. The customer is the only one with any power in the situation. I have no problem using that, and my customers usually don't either. I want to see us all start doing this a little different and not let insurance run the whole game.

If the customer turns in the estimate/invoice with supporting documentation and has been properly prepped, that is your customer turning in their incurred cost, versus us turning it in and creating a negotiation. I've just seen much better results this way doing the exact same thing. On a much smaller scale of course.

Also to say that contractors aren't taking advantage is also highly questionable. I hear a lot of "because we can"s when the question should at least sometimes be "because I should/should not". Multiple wrongs don't make a right. I don't worry about what anyone else in the situation is doing, I'm really only concerned about myself and the ethics of what I am doing. My expectations of others are very low.

[AaronCarltonTN]

What about a retail/insurance model? Give people a retail price or say it’s open ended and what we agree on with your insurance company if you want us to advocate on your behalf. What’s the downside of giving the retail price upfront?

[jakelacey]

You gotta be where there is good damage that's the quote of the year.

[hfedrums]

Johnny Nguyen from CSS used to help me on my claims until I found a local guy

[JordanMalan-cihq]

This guy doesn't get paid.? Doesn't talk about getting paid. How much does he take from the job?

[stormbusting]

That is the mindset that we all need....

[Preppylifeever]

That’s crazy how much insurance companies try to short homeowners and contractors. It’s sad when people pay for years for insurance… keep up the good fight…🙏👊