You accidentally broke a rule. Now what?

Because the Duolingo English Test is an online, on demand test, sometimes test takers may accidentally break a rule or have trouble maintaining the security of their test environment. Because the DET is a high-stakes test used in Here's a video about what rules are, why we have them, and what happens when you break one - either accidentally or on purpose.

Certify your English proficiency with the Duolingo English Test, a high-stakes language assessment that can be taken online, any time, for only $49USD. Receive your results in 48 hours and send them to as many universities as you want, for free. The Duolingo English Test is accepted by thousands of universities around the world.

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[SaiPrakash-hg]

you know what I have prepared for whole month for this test and i have given my test with my 100 percent and with total genuinity, for that you know i have been banned from the duolingo for violating the rules, actually i didn't broke any of them, i have asked them to provide the video and source from where you have decided that I have been receiving some sort of assistance, their reply was it's our ethical issue we cna't provide you the video. This exam is whole scam of taking you money and banning you from this platform. i think you know one day the person who have declared me from taking test will face karma and i beleive in it.

[ramakrishna]

Ma'am please help in this situation
I wrote duolingo fst attempt in one email account and i didn't got any score
Then, I used another account for writing exam so blocked my account without giving results what should I do😢?

[ashikthadathil]

We didn't understand what should I do next if they banned from test what is next steps

[douglaszegarrundo]

Not fair many problens with your app I was ten minutes close to finish, I closed tge windows. No they tell that my ID was not clear and they want to take again the test. That's not the problem, the problem iz that I need ASAP in order to send my scores for a colleges..

[desilenstravel]

Is it okay to see at keyboard while typing for writing task !? I am concern about this !

[AnilKumar-refb]

Hlo mam
My microphone is working all app
and also practice test
But when I was taking a test set up
Just record I am start recording one two three
But some headlines
Duolingo English test is having Trouble accessing Your microphone please make sure You have Granted it Permission to Access it and Your microphone is working
No option is required for that
How it's possible plz my give me a solution

[badulucy]

Please I did the test with another email because my old email that I used in logging into my account was no more in use and now they are saying that my test can not be certified and my new account has been blocked, what should I do now ?

[MsSpps]

Hello,
My laptop has the camera on the keyboard, is that okay?
Since the angle is different. I’ll be looking at the screen not directly to the camera. Anyone experienced this?

Thanks!!

[santiagocarabajal]

I have a question... the rule that I broke is (Usaste de forma activa más de un teclado o mouse.)
I wrote on a single keyboard, but I didn't use the laptop keyboard because it doesn't work, I used a USB keyboard, according to the rules this is allowed.. Can a USB keyboard be used on a laptop to take the exam or not? because it's the only laptop I have

[navinkadam]

Hi Caroline I gave test and I got result uncertified stating account has blocked

[scariamarson]

I did my test 2 days ago and i received the mail as invalid test due to breaking of rule. I did my exam very honestly and i got to appeal for my result. Can i take the re test without paying again?

[marwajumah]

i'm afraid of taking the test after reading the comments, i have to look at the keyboard when i type, how is this invalid ?

[ronyjain]

It showes like my account has been blocked .Can i create a new mail id and write the exam again?Is it possible?

[GalahadFranco]

"You accidentally broke a rule", is it just me or this statement constitutes some form of gaslightling?

[gardeniaflower]

I was blocked because I used a different account because I changed by phone and I forgot the old one
What is the solution?

[tahiraahmadi]

If I missed the first chance, how much time do I have to do my second chance? I had an internet problem.

[junepassingthrouthegate]

I was really looking forward to this test. I got an email today saying my test is invalid because "you looked away for an extended period of time". Now, the whole time I was literally glued to the screen, how could Duolingo say I was not? This is not fair. I will retake it in a few minutes, and honestly, I don't have high hopes that I will find a fair result from you.

[akhilch]

hello mam, can we use old score. ..after getting blocked...

[brijeshpatel]

Hi mam
I got mail Today and Duolingo account is blocked as they told that I was taking help from outside but mam it's not so it was my second try . I have applied mam what should I do????

[Siya-mjhp]

Hello my test is not certified due to background lights and showing to retake within how many days I can retake please reply