Derrick Labaran: Customer Tech Support at Thycotic

Transcript:
My team gets requests from our customer base; every one of our customers that buys our product also buys our support services.
So, when they are down or when they have technical support issues it’s important that we provide resolutions as quickly as possible.
The most successful individuals at Thycotic are the ones that are very smart, that like working in a collaborative environment, and who focus on the customer.
We’re very big on customer service—if you’re doing what’s needed to make the customer happy, then you’ll do very well here at Thycotic.
It’s an amazing culture here at Thycotic. People are very helpful—they go out of their way to help each other. It’s not about egos or personalities. It’s always people working together to focus on getting the job done for our customers.

TAKE A LOOK AT THYCOTIC: If you don’t already have a privileged access management solution that’s intuitive to use and comes with excellent support, take a look at Thycotic:

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