Freshworks webinar: Re-imagining IT Self-service for the best employee experience

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on August 10th at 10:00AM UAE Time. We bring you experts & practitioner to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.

Key Learnings:
How (and why) traditional IT self-service portals have failed to deliver the expected benefits.
The continued importance of self-service within digitally enabled organizations
How new smart technologies offer a better alternative to self-service portals
Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.

Short Bio of Freshworks:



Speaker: Pranav Balasubramanian, Lead - Solution Engineer at Freshworks