Reward Stamp App - New Customer Reward Card

In this video, I will show you various options to create a new customer record in Reward Stamp App and issue a digital reward card. These options give you the flexibility to use the application in various scenarios.

There are five ways, you can create a customer record in the application, as you can see here on the screen.

The first option is “Using Reward Cards Profile”. In this option, your customer first downloads the Reward Cards App on their phone and sets up their profile. Once it is done, you can scan their profile to create a new customer. After the customer record is created, your customer should see your card in their app. This is the recommended option to create new customers, as this gives you an option to stay in touch with your customer. Your customer can see rewarded stamps or points, your promotional offers, your social media, and your business information on their phone. You can also send mobile notifications to them. So it is the most transparent way for you and your customer.

The second option is “Using Mobile Number”. You should only use this option if customers don’t have Reward Cards App. In this option, you use the customer’s mobile number to create a new record and share the link via SMS to download Reward Cards App. Your customer can download Reward Cards App using the link in SMS. Once the app is downloaded, they have to click on the same link to receive your card in Reward Cards App. Remember customers must use the same mobile number to set up Reward Cards App, which you have used while creating their record. If they have used a different mobile number, then they will not see your card in their app. Here your customer may choose not to download Reward Cards App. It will still work from your side, the only thing is that you have to search customers by mobile number while rewarding them. Remember that mobile number has to be unique for each customer. You cannot create more than one customer with the same mobile number.

The third option is “Using Email Address”. We recommend using this option only if the previous two options cannot be used. In this option you use the customer’s email address, to create a new customer record. Once the record is created, you can share the link via email to download Reward Card and to receive your reward card. The link will work the same as the link in the SMS option. Customer clicks once to download Reward Cards App and click again after profile set up to receive your card. Like in the previous option customer must set up their Reward Cards App with the same email as you have used to create the card. Again here your customer may choose not to download Reward Cards App. It will work the same way as we have done for mobile numbers. Again I would like to mention that like in the mobile number, the email address must be unique for each customer.

The fourth option is “Using a Unique number or ID”. This should be used if you want to use some unique number like ID from your CRM system, driving license number, tax number, etc, which will uniquely identify your customer. This option is mostly used by businesses, who already have some form of customer identity. And they want to use the same identity. Here unique number can be any number or code. The only condition is it has to be unique per customer.

The fifth option is to “Scan Customer Code”. This option can only be used if you already have a QR code generated for customers. And want to use the same code as the card number in our system. Normally our system will generate a card number for each customer record you create in the system. But with this option, you can use your existing number as a card number. To allow the customer to see your cards in the Reward Cards app, enter a mobile number or email address to match their Reward Cards Profile.