E114 - Eric Nguyen - Humanise Robotic Process Automation at Organisation for Customer Experience

Do you remember the struggle to adjust to the work-from-home life at the start of the Coranavirus pandemic?

Or is this still something you’re dealing with everyday?

In this blast from the past classic TAS episode all the way back from you-know-when, Eric Nguyen talks about how automation could have sped up the transition.

Maybe we’ve learned our lesson.

But you never know what the future could bring.

Eric Nguyen is the Senior Manager of Robotic Process Automation at Synergy Group Australia - a business consultancy that offers a full range of consultancy, project and managed services uniquely tailored to the challenges of Government. With a strong resolve to deliver success, they pride themselves on collaborating with clients to understand true potential. Synergy Group aims to develop lasting relationships with clients, seeing themselves as partners in the never-ending journey of identifying and solving Australia’s challenges.

Eric has over 15 years of experience in the field of automation, data, and customer experience, with a successful track record with companies of the likes of Telstra and Datacom. His vision is to help businesses get the most out of the ongoing revolution of RPA and business analytics. Throughout his career, he has helped numerous enterprise businesses, government agencies and SMEs through automation, data insights, and agile ways of working.

Apart from that, Eric is a sought after speaker in numerous conferences across the globe. He frequently emanates his knowledge and experience as a featured speaker at various conferences, such as Big Data Framework. Currently, he is also a Judge at AI Journal’s Global Excellence Annual Awards for 2022 and a Committee Member with the Australian Computer Society.

In this exclusive analytics podcast episode, Eric shares:

- How automation can speed up the process of working from home
- How businesses can save money as well as make money by implementing RPA in their organisations
- The endless possibilities of automation
- Freeing up time for employees to engage in creative thought processes and value-added service creation
- How training and upskilling is required for the workforce to implement automation for the benefit of everyone
- Starting RPA and getting the benefits right away in your business
- True stories of RPA implementation and their impact on businesses
- How data and analytics function hand-in-hand to increase efficiency of both disciplines or departments
- How RPA can endow us with a sense of pride, creativity, and empowerment if implemented correctly

If you are an analytics professional or leader looking to implement Robotic Process Automation in your organisation to improve efficiency and innovation, this is the episode you do not want to miss.

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