Beyond the Code: Deploying Empathy • Michele Hansen & Hannes Lowette • GOTO 2022

This interview was recorded at GOTO Aarhus for GOTO Unscripted. #GOTOcon #GOTOunscripted #GOTOaar

Read the full transcription of this interview here:

Michele Hansen - Author or "Deploy Empathy" and Co-Founder of Geocodio
Hannes Lowette - Head of Learning & Development at Axxes, Monolith Advocate, Speaker & Whiskey Lover @Belenar82

RESOURCES

DESCRIPTION
Code is always a means to an end rather than the end product itself. It’s extremely important to understand the broader picture and see what the code that you or your team are going to write is helping to solve.
Michele Hansen, author of Deploy Empathy and co-founder of Geocodio, reveals some of the best practices around understanding your users and responding to their needs. Join Michele and Hannes Lowette, head of learning & development at Axxes, while they dive into how to run successful and useful customer interviews.

TIMECODES
00:00 Intro
02:24 Before deploying code, deploy empathy
05:32 How to run successful customer interviews?
10:51 Under the hood: looking into an organization through customer interviews
14:16 What makes Geocodio unique?
18:31 Getting to know your customer
20:57 Handling divergent information from users
23:06 Being empathic to yourself
28:15 Outro

RECOMMENDED BOOKS

#Empathy #DeployEmpathy #HumanFactor #Communication #EngineeringYourself #Agile #Mindfulness #Imperfection #Leadership

Looking for a unique learning experience?

SUBSCRIBE TO OUR CHANNEL - new videos posted almost daily.