What is business process outsourcing?

What is business process outsourcing

BPO stands for "business process outsourcing." It is the practice of hiring a third-party company to handle certain business functions, such as customer service, human resources, or accounting. The goal of BPO is to allow businesses to focus on their core competencies and outsource non-core functions to specialized service providers. BPO can be divided into two categories: offshore outsourcing, in which the services are provided by a company located in a different country, and onshore outsourcing, in which the services are provided by a company located in the same country.


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