Arc captain.. plasma cutter cut 50 issue with nozzle wiring

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Bought this in June of 2023 and four month later the nozzle plug failed... It just blow air all the time unless I move the wiring to the plug... Showed them the video and they basically said I don't know how to use it...has a 2 year warranty and they won't do anything or reply to my e mails.. Arccaptain means no warranty I would avoid there products
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What’s the issue? You never pulled a he trigger to strike the arc

milkman