People Are Sharing Stories Of Customer Service Hell

People Are Sharing Stories Of Customer Service Hell
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[Mrsspacepirate]

TL:DR an old Italian lady made me cry at work and was actually proud of being an evil witch.

5:11 I had an angry Italian lady cone through the line at my work too. By FAR the worst customer I've ever had. She asked for a frapacinno, but when I asked which kind she said "a plain one." ???

Then she decided on a strawberries and cream frap, but got angry when I put it in the blender cause she wanted it hot. She wanted a cappuccino. A completely different drink!

This isn't even mentioning that she was mad cause she wanted a spinach feta wrap without the feta, which we couldn't do cause they're premade, and she thought I was charging her for it when I had taken it off. Then she thought I charged her twice cause she put her card in too soon and our machine is crap. If you put your card in before it's ready, it doesn't accept it. When I was helping her figure THAT out, she yelled at me, asking where her coffee was (I was the only one on shift).

I work in a licensed store inside a supermarket, so we're not allowed to give refunds and have to send them to customer service for a refund. I tried telling her how to do this, but she got mad at this too!
Another customer actually asked me if I was ok, which annoyingly, triggers me into crying if I'm stressed enough. A couple of the retail girls actually came over to let me take a break so I could go somewhere else to cry and apparently, the old Italian witch came up to ask if she made me cry and was SMILING about it. Grade A psychopath. I actually have permission from the managers to refuse her service if she ever shows her ugly face again.

[steff]

What's really scary to think about is these people are driving and worse, breeding.

[NordeggSonya]

Tim Hortons customer asked me, " Do you get soup with the soup and sandwich deal?". FFS!!! customer asked for diet water, I gave her an empty bottle. Customer caused quite a disturbance when I entered her order in the computer/til. She thought she had to serve it to her children the way the computer grouped things (to make deals so the customer saves a bit of money). The mangers had to come out and void everything on American Express and she reordered so that her children could eat it the way she ordered it. Customer was angry that he didn't get a water with his order. I repeat what the customer says when I put it in the computer and I usually say something like are you happy with what you see on your screen?? Customer said I didn't give him a bottle of water I said you didn't order it. He railed at me so badly that the lady behind him said he didn't order water and the lady behind her said he didn't order water. He said he did. Well 1.60 more for the store. One woman asked me if the coffee was fresh. I stared at her blink blink I was so gobsmacked. Tim Hortons catch phrase is always fresh every 20 min. Usually the pots of coffee don't last that long. We as a society are not going to hell in a handbasket, we are well on the way in large shopping carts. Humans are doomed because of the generation of idiots we are raising.

[HeronCoyote]

Fabric store employees have their own selection of whackdoodle encounters.
“Do you have purple?” (Purple what? Thread, fabric (what kind), hair??)
“How much fabric do I need for a dress?” Mind you, no dress pattern or fabric were chosen yet.
“How much is white fabric?” Um, muslin is $1/yd, bridal lace is $75/yd. Well, they’re both white fabric.
The dumbest one I heard was when someone called the store asking for a shade of Ultrasuede. “What shade would you like?”
And the person, OVER THE PHONE (pre-Skype) says “This shade.” 🤦🏻‍♀️

[nellinightshade]

i was a nurse for 35 years. i'm now retired. some patients r-e-a-l-l-y tried my patience.

[drewtheunspoken]

I used to work at a Jack in the Box in a fairly busy area. Which means we got a few idiots and angry people. Most of the time we'd simply do our best to get then out as quickly as possible. But we had one woman who appeared to be having a bad day. And, full disclosure, I am at fault for making her burger wrong. She asked for no pickles or onions. But, we were busy and I was working at making roughly 30 sandwhiches. Mistakes happen.

Anyway, this woman gets her order and five minutes later this woman races back to the drive-thru window. The girl who is working that position opens the window and is immediately subject to a barrage of expletives, and name calling.

I went to the window (I was shift manager) and got the girl out of the situation. The woman at the DT softens her attitude and explains the issue. I apologize, offer to make her a new one and toss in a chocolate cake to sweeten the deal.

As I'm handing this out she complains about the cashier again (though I've explained twic it was my fault). She finally finishes with that old chestnut, "How stupid do you have to be to work here?" Before I can stop myself, I responded, "Smart enough to not piss off the people who make your food. Have a good day, Ma'am!"

[cathipalmer]

In all fairness, cold hot chocolate and chocolate milk taste way different.

[annemettefrederiksen]

Im not usually for complining about a person doing their job, but if a serviceworker cries because they are having rude customers an entire day and then breaks when being treated nicely, that store manager needs to get off her/his ass and protect the workers better..

[Vidchemy]

Re: "cold hot chocolate". At a cafè, I remember having a "frozen" hot chocolate. It was delicious. At an in-market coffee shop years later, I asked the barista if they made the drink. She said "no", so I asked her to make a chocolate milk like a smoothie. The taste was not like what I remembered, but it tasted good. And I thanked and tipped the barista.

[hillbillydeluxe]

I went into a coffee shop and ordered two large black coffees and went to wait in the pickup line. The girl behind the counter left and was replaced by a young man. The girl behind me in line ordered a black coffee and the guy kept asking what she wanted in it and she kept saying just black please. He went through a lot of options and the young girl ordering was getting frustrated until she finally screamed at him “JUST. F*CKING. BLACK!!!” He still couldn’t get it. Someone else came and took her order. I thought I was in a Monty Python sketch…lol

[missharry]

Walked into my local coffee shop to find the girls helpless with laughter behind the counter. A customer had just ordered a large latte without milk. They gave her a black Americano and she was perfectly happy.

[rosswiseman]

Customer called, I answered the phone.
He wanted a specific item. He gave me the number and brand to look for. My system comes up with the right item, same number, but a different brand.
He's like no, no, I want the other brand. I tell him that as far as my system goes, the item does not exist in that brand, but the EXACT SAME ITEM with the number HE gave me. He literally just got the brands mixed up and couldn't accept it. I explained as politely as possible, and he cuts me off with, "You don't know anything" and hangs up. It was so minor, and I know it's a common type of thing for customer service, but I was fuming for a good part of the day after that.

[WardyLion]

“Grilled cheese with no cheese”

So…toast, then?

[peachmelba]

I once worked at Wally World- customer came in, made her way to my area only to ask " Do You Know What I'm Here For?". My thought " Sweet Jesus Jones- I don't have a clue- how did you make it Clear to the back of the Store without tipping over?" Of course I just smiled sweetly and offered to help if I could.

[muffassa]

I was working in retail. A customer returned a novel because she hated the way the book ended. She could have a store credit but got very upset and threw the book at the store director OMG

[andrewfitzgerald]

I returned a garden lamp set very nice solar powered. The solar panels were damaged l asked the young assistant if l could replace them. She said no wonder she said no plugs and went through three boxer's. Saying l'll have to get the manager non of them have plugs. I reiterated the lamps are solar they would need a lot of wire. She looked blankley and said yes, the manager arrived she looked at me in amazement l had tears in my eyes.

[susanbrennan]

Went into Trader Joe’s for one thing. As I reached for the last item on the shelf a woman on her phone having a conversation said no I’m buying that. I let her have it. Hope you’re happy Karen.

[TK-ijxi]

I have many thoughts.
WHY does someone need a POUND of pepproncinis????
I've been crazed the night before Thanksgiving, although unreasonable, I get it. 😂
Lastly ....all of these people who are mean were NOT LOVED growing up. I'm starting to think narcissists & difficult customers are synonymous.

[gloriasterrett]

Worked kitchen for kfc ran out of chic went to supplier freezer and opened to find 4 boxes with rats frozen inside....quit immediately. Oh did I mention it was 4the of July and line was out the door.

[douglasw]

Stopped at a restaurant on the way back from a river trip with a bunch of Boy Scouts (teens). When it came to desert, this one guy asked for an order of a la mode...the waitress gave him a tired look and asked if he wanted some pie to go with that...