Tactical Empathy | Rossina Gil, MSOD, MAIS | TEDxLenoxVillage

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Get past the "fragility" and “What can I do?”

Use Tactical Empathy, the Martial Arts of listening to bring others’ power towards your objectives.
​How does former FBI Hostage negotiator Chris Voss manage to get hostage-takers to release hostages?
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Peeping through the peephole is non negotiable for me. I guess as a result of watching too much true crime!

Great introduction to tactical empathy.

JimiBegbaaji
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