Product Training vs Customer Training | Customer Onboarding Expert

If your customers aren't learning, they're churning.

Your product is always changing and so are your customers. Customers need to keep learning so they continue their value journey with you. The more benefits they continue to obtain from your solution, the higher customer retention and your revenue will be.

Plus, there's a huge distinction between product education and customer education. They are not the same thing.

When you focus on your product, you might get customers logging in and clicking around. But that doesn’t mean they are receiving meaningful benefits.

Think about the users, their use cases, and what they need to thriving using your product. Focus on that when you deliver training.

Let me know how I can help you.

Dive Deeper: Read my article, Customers Don't Want Holes in Their Walls.

Product Training vs Customer Training | Customer Onboarding Expert
#customeronboarding #customertraining #producttraining

[rihadhasan]

Thank you have analyzed your YouTube channel and found out some problems do you want to talk about it for a while?In that case I can give proper guidance