Webinar: Designing for Understanding - Kevin Richardson

The exponential growth of digital technology has resulted in products and services that far surpass our human cognitive capabilities. Industry has historically attempted to bridge this gap by forcing people to adapt to the needs of the technology. Modern UX addresses this issue by hiding complexity behind simple, easy-to-use interfaces. While our approach has improved usability and usefulness, it has had the unintended consequence of making it more difficult for people to understand their technology. I argue that this needs to be the defining issue of our profession right now. It’s time for UX to take a broader view of our responsibilities and move beyond simply helping people use their technology. It’s time to start helping them understand it.