Prime Inc. Live Depart Process

The Live Depart group and process was created around 2007 in the Refrigerated Division with the primary goals to reduce potential claims, increase on-time deliveries, and improve service to our customers. Since 2008, this process has helped reduce claims by $1-$2 million on average PER YEAR. Check out this video to learn more about what to expect for the Live Depart process.

#primeinc #primetrucking #truckdriver

[taztaztaz]

appreciate the info and the chance to see the back office side of things.. maybe a few more vids like this.. mayb about a dispatchers typical shift or how planners try to get preplans together.. thx

[chickenpotpieband]

Very helpful. More of these videos would help us newbies get a feel for what’s going on to support getting Freight there correctly & on time. Thx

[jonfornwald]

Appreciate the work you guys do.
That being said the on hold times especially at night can get ridiculous. 5, 10, 20 minutes or more. I know each associate has a lot of trucks to deal with but it gets frustrating. Thanks.

[moniqueinherfifties]

I really appreciate this video especially as a new lease operator

[jjwhite]

If everyone one was as good as Tammy, then things would go so much quicker.

[thetexastrucker]

Is it true that if you hang up and call back you are put at the bottom again?

[FatGuyInaTruck]

I'd like to watch this video, but it's buffering..

See, even a video ABOUT live load has me waiting on
🤣

[kevinphillips]

Prime has been doing this within the past 5 years? Prime drivers have not always done this. When I started in 7.2010 drivers did not have to do this. I understand why this is done but for many drivers this process could seem redundant. Like paying taxes, deal with it and move on.

[jenjoyhn]

Too much going on for me, simplify the process to avoid calls.