Voiply Residential Phone Set Up and Review

Transitioning from copper land line phone service to VoIP phone service (Telephone over the internet) requires some planning. Setting up VoIP phone service hardware takes only 15-20 minutes and you can be making VoIP calls.

This is one of a series of videos showing the process of how to convert your land line residential phone system to VoIP.

Selecting a VoIP phone service provider is an important step. It costs time and money to change systems. Some providers charge to port your phone number. You may have to buy equipment and pay some installation fees. If your modem router isn't compatible or if your internet speed is too slow you may be disappointed with the call quality.

On of the reasons why I selected Voipy because that had customer service 24 hour 7 days a week. I called them with a list of questions. There was a small wait time. All of my questions were answered accurately. My Grandstream 801 ATA arrived on time, though I had to wait 30 days for Verizon to port my phone number.

I was prepared for the day when my phone number was ported. I had run some quad telephone cable and installed a RJ11 jack next to my modem router. I had already disabled the SIP ALB on my Netgear modem router. I just plugged everything in and I had phone service.

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[Kilgore]

Hi! I just found your channel today because our toilet wasn't working well, and you were a lifesaver. My wife and I just moved into our new place recently and it needs some work and I can tell that your channel is going to be a godsend. Thank you! You're informative, funny, and pleasant to listen to!

[Know-How-Now]

It's been about a year since I've dropped Verizon and started using Voiply for my land line phone service. The monthly bill has been $13.51. I have not elected to prepay, if you do so there is a discount. I've had only a few glitches. When ever I have requested to chat with Voiply with a problem, I rarely wait more than 2-3 minutes before someone responds. Everyone has been helpful and friendly. I am totally satisfied with their service and staff. I do have a good internet connection. From my research this is key to satisfactory VOIP service. The downfall of VOIP is if you loose power or your internet, then you do no have landline phone service. About every 3 months, for maintenance, I power down my modem/router and the Grandstream adapter, wait a moment and then power up the modem/router, wait for full reboot and then power up the Grandstream. I have no regrets about switching to Voiply. I have accepted no compensation from Voiply. They deserve the pat on the back.

[Know-How-Now]

It's January 2025. I don't recall having any problems with Voiply during the past year. I now pay annually and just got my bill for the year 2025. Voiply has not increased their prices. It's still $89.50 for the year. The federal taxes, state taxes and additional fees added by governments has gone crazy. They have increased by $34.05! The state of PA was the biggest offender. Last year the state tax was 9.93% - $8.89, for 2026 the state tax is a whopping 40.85% - $36.57! My total bill last year was $140.89, this year it is $174.94. I still highly recommend Voiply.

[Know-How-Now]

It's 4/15/21 and I've been using Voiply for about 3 months. The call quality is still good. The spambot doesn't catch every junk call. I've been checking the incoming/outgoing calls though the Voiply interface. I had one incoming legitimate call from a business that was identified by spam... it is one that is automated with a message. I tried putting it on the list to exclude it from the spam blocker and it continued to be blocked. I messaged Voipy and they cleared the number and now the call is coming through.

IMHO, before switching to VoIP, it is critical that you have an internet connection that is good enough to support VoIP. My guess is that many of the complaints people have is due to the internet connection quality. Before committing to VoIP, you should test, up, down speeds, latency and jitter. Do this at different times of day over a period of a week or two.

Late March 21, people who were calling were sometimes not hearing a ring on their end. I tried rebooting the Grandstream. That seemed to fix it, but I discovered that it was a intermittent problem. I contacted Voiply and they recommended rebooting the modem/router. That solved the problem. Voiply recommended rebooting the modem/router & Grandsteam every 2-3 weeks. I am going to do it once a month.

Whenever I message Voiply, they have always responded quickly, usually within 5 minutes. Way better than waiting for hours on hold with Verizon... who couldn't/didn't care to solve my problem. My Voiply bills have been about $13.50 a month.

At this time, if you decide to use VoIP, you need to be a little tech savvy and be willing to spend some time watching over the calls in the beginning of use of service. I don't mind doing a little work to save around $300 a year. If I have any other issues for the next year, I will add to this comment.

[Know-How-Now]

1/19/24 - time for another update. I had a glitch today, dial tone, but calls not going through. Last time I had a problem was 3/2021. After rebooting the grandstream box, I had the same results. I used Voiply's chat, there was a quick response and in 15 minutes the problem was solved. My bill was auto paid yesterday and I suspect that something was amiss with that... the rep said they made an adjustment. I now pay for a year of service and it's still $89.50 plus the additional gov fees, taxes, etc the total was $140.89 for the year 2025. The gov fees have increased from last year. When I first signed up for the service, the web site was a little klunky. It has improved, any contact I've had with their customer service has been wonderful.. Voiply puts Comcast & Verizon to shame, though I don't think I've ever had an experience with Comcast that hasn't left me a bit angry and frustrated.

[caposolomon]

Do you have to pay monthly for your adapter? Or is it just for your phone service?

[userwest]

which phone you using? it is analog phone? for voip, phone suppose to be connect to modem with etnernet cable. voip still need plug analog phone line to phone to work ?

[brantschafer]

Will you consider doing a follow-up video on how the VoIPLy service has been?

[marilynreno]

With my analog phone service I have unlimited local calls. How is this for Voiply? Thank you. I love your channel, besides phone, I think I will be using more of your tutorials.

[marilynreno]

Another question please, sorry for the bother. I located the phone box you mentioned outside. Looks like it goes into the attic and not something I wish to try to handle. However I'm still a bit confused with this video and the other one where you ran the new cable. Is this 2 separate processes? I need a situation where I'm not handling new cables but my home phone line is in a different part of of house than the internet cable. Hope I'm making sense. Thanks again for sharing Voiply.

[TheAndromedaCat]

Does Voiply work with Grandstream HT802 ATA?

[bkkorner]

Would you still recommend this service in 2024?

[marilynreno]

I finally did my transfer. Phone ported to voiply. However, I am getting so many unknown calls, scam calls. The phone number I've had for over 20 years. Even though it was listed in the phone book, I never got telemarketing calls. Did Voiply sell my phone number or does porting from the phone company puts the number into some crazy database? I am really annoyed. I've gone from 40 per month to 7 dollars but these phone calls are driving me crazy. Did you have anything like then when you started with Voiply?

[mgtow]

New service / new phone number.. Can you get a new phone number?

[jonathanmoore]

You did great with information but the camera and showing what to do was horrible

[Llupe]

My Goodness! Those cords look so tacky.

[dampergoldenrod]

too much clutter by the computer makes me opt for a cell phone instead.