I Stay In A 5 Star Hotel In New York - I Was Shocked!

I Stay in the famous Plaza hotel, but don't have the best experience!
Is it worth the price? Let's find out

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[MaryNYC]

I live in New York City and it's well known among the locals here that The Plaza has gone downhill unfortunately. I've heard similar stories about the rooms having dirty appliances, ripped furniture, stains on bedsheets and drapes, poor plumbing in the rooms, and the list goes on. They keep the lobby and bar areas beautiful but basically neglect everything else. Their Afternoon Tea service has also gone downhill which is very sad because it used to be fantastic. I'm sorry to hear about your experience but I'm not surprised. You should consider writing a letter to the CEO of "Katara Hospitality" which owns The Plaza. His name is Nasser Alkawari.

[Aprilsraven]

As someone who has been a Hotel Manager, I was shocked to see how dirty everything is, the bed was badly made, the linen hadn't been pressed either and the grim on the mattress is unacceptable, the bathroom looked dirty and leaving a cleaners hair behind is a disgrace .. there are no excuses for having a room in this state its an imbarrassment to the company and certainly not expected from a 5* hotel....the housekeeping manager & supervisor have obviously been there way too long and become lazy & complacent with room inspections or lack off....I'd be asking for refund and go elsewhere because I can guarantee there would be a lot of rooms like this and your health is to important to expose yourself to unhygienic sleeping accomodation

[seriouslyreally]

The "sand" is probably the residue of a deteriorating latex foam mattress. Foam is only good for about 10 yrs before they start to break down quite rapidly into a sandy residue before they become dust. The elastomers in latex is what gives them their flexibility but is also the chemicals that off-gas through the material's lifetime that when spent, leaves the material brittle that turns to dust

[valiantval]

The more I watch and enjoy them, the more I am grateful for my own clean and well run home.

[johokeen]

That room's condition was totally unacceptable, no matter the price. And for a luxury hotel, even worse. What a huge letdown .
I am sure this video will keep discerning customers away, so well done Tim.

[rosebudame]

I’m a native New Yorker and I always wanted to stay at the Plaza for at least one night. You saved me the cost! Both rooms looked very dated and sad. I was a head maid at a motel and I made sure all the rooms were immaculate.
And BTW I asked about a year ago if the food hall would open up again and they didn’t know. I loved it and at 6am you would have been able to get your coffee!

[christicovington]

As a hotel maintenance engineer I am so appalled at the state of that place. I also cant believe that no one came to your room when the hot water wasnt working. Very disappointing. Thank you for sharing.

[LucasChryseliou]

Hi Tim, I’m from England and treated my wife to a Special Birthday surprise in New York. After seeing your video I’m so glad we didn’t book this Hotel, we stayed next door at the Ritz Carlton, the service was outstanding as well as our room on the 22nd floor overlooking Central Park, couldn’t fault it.
Thanks for sharing and carry on with the good work !! 👏🏻👏🏻

[moirahill]

I am a housekeeper in a well known brand hotel in North Wales UK and seriously! We would never get away with leaving a stain on the mirror, whilst cleaning, let alone the mattress! We hoover under the beds and clean every part of the room until it is spick and span. This is not right for guests at all! 😢

[jonathanparry]

It’s a classic New York hotel and I was disappointed with what I saw. I can’t believe that at that price level there was no hot water and no coffee at 6am. To be told to try Starbucks is wholly unacceptable.

[fantasip]

Shocking nauseating😱 - I was disgusted!🤢🤮 Obviously incredibly poor hotel management. Edit: ... and NO coffe at 6am is totally unacceptable in a 5 star hotel. Something is very, very, very wrong! 😮

[leporellothegoldfinch]

I've now seen three of your videos and what I am gathering is that "luxury" isn't all what it's cracked up to be 😄

[stevenambrose]

I love it when people say you get what you paid for. For the amount of money you spent, being underwhelmed is an understatement.

[FionaEm]

I had a housemaid job at a 5-star Australian resort when I was at university. Guests expected high quality accommodation and our boss expected us to clean the rooms thoroughly every day. Apart from the worn & dirty chairs, and the hair in the sink, the bed in your Plaza Hotel room was sloppily made ... and the sand/dead skin ... ugh. We'd never have gotten away with leaving a room like that!

[amandajarboe]

I may have an explanation for the "sand" in the mattress. I used to have a latex foam mattress and boxsprings. As the latex foam aged and broke down, it would work tiny particles out of the mattress cover and leave sand on the boxsprings, which I would vacuum when I flipped it. I would wager the top layer of the round bed has been occasionally replaced by a custom cut foam that has aged like the rest of the furnishings.

[seriousros]

As you mentioned, I'd be worried about when the fixtures on the chandelier was last checked! Think I'd be sleeping elsewhere if I could find a clean spot.

[lorenengland]

I glad I can see the Plaza vicariously through you. I know that these places often aren’t what they used to be. I believe my desire to stay at the Plaza has been satisfied with this video.

[Dogsnark]

Thank you! You saved a lot of people a lot of money from…paying a lot of money! Historical reputation is what it’s about, apparently, not actual quality. I’ve stayed in rooms for $50 that provided better satisfaction!

[bobsi]

Over the last 50 years of staying in 5* hotels, the 'classics' have rarely managed to hold on to their previous standards. The newly built ones are much better at hygiene, reasonableness of costs and hospitality by staff. The classics offer worn and stained furniture, the hygiene aspects unassessible. (Don't know if that's a word). But those that have managed to upgrade and stay with the times are gems.