Service desk transformation using AI'

In this video Patrycja Sobera, VP of End User Experience, and Vera Faludi, EMEA Service Desk Director at Unisys, discuss how they have helped multiple clients transform their Service Desks using AI by embracing the automation journey. They focus on the value of introducing the AI Enterprise Personal Assistant and Organization Change Management Best Practices which underpin the automation journey’s success and help drive end user adoption.

They also cover what it means to the operational team structure and skillset enhancement whilst the Service Desk analysts are encouraged to evolve and embrace more complex technical support as AI takes over the easy, repeatable, lower value interactions.