How to Activate (Keep Number) | Mint Mobile

Mint Mobile is the easy way to save on wireless with plans starting at $15/mo. Unlimited talk & text, 5G • 4G LTE data on the T-Mobile network and free calling to Mexico and Canada. Genius, right? Plus, we don’t want you to pay for data you don’t use, which is why we offer plans that fit your needs (even Unlimited), and we will tell you if you’re paying us too much. Never overpay for wireless again.

Mint Fox is here to help you activate your new plan and transfer your existing phone number to Mint Mobile. Before we get started, make sure you don't cancel your plan with your current phone carrier until after you switch. Your service must be active with your original carrier in order for them to release your number.

2. Enter the 11-digit ACT code located on the back of your new Mint Mobile SIM card
and click “Get Started”

3. Select “Transfer an Existing Number” and enter your account number & password from your old phone company

4. Insert your SIM card

5. And that’s it. Most numbers will transfer over within minutes, but some may take up to 24 hours

Need help installing your SIM card? Mint Fox can walk you through it here

Need a helping paw? We got you:

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#byop #mintmobileactivate #mintmobile

[pbpablo]

THESE INSTRUCTIONS HAVE AN ERROR. You do not need the PIN or passcode associated with your old account. What you need is a new "Transfer PIN". You should request this "Transfer PIN" from your old carrier BEFORE you start the process. If you try to set up your Mint service and make this error, the activation will fail and you'll end up chatting with Mint's customer service for 30 minutes while they straighten it out.

[hlacadie]

It took me two months to get my old number ported over because Mint would not send the old carrier the correct billing address. They would send "123 Main St." Watch out for that if you're having trouble too. Mint kept saying I was submitting the wrong information. It was Mint sending a canned response "123 Main St." And here on the video they clearly say you need the billing address but there isn't an option for billing address in the Mint Mobile app!!!!

[Normandy]

Pretty simple procedure, my only issue was AT&T's security block. Once I released that, it went very smooth...just had to fill in a couple of things that didn't transfer is all. Was done in about 3 minutes.

[boom]

I got my new phone and sim card from Mint. Watched the video, got to the part to activate the sim card and it tells me I have the wrong its the code on the card that Mint provided. So I call customer service and she cant fix it so I will get a call back in 24 hours from the tech people. Not a good way to start out. It looked so easy in the video. Has anyone else had this issue?

[sofakingrad]

I have three Iphones. Can I move just one over from ATT to try it out? What if I dont like it and want to go back to that lousy company that I hate more than anything else in the world? One phone is about two months left in payments. Do I just pay ATT the remainder when switching?

[BLacknesmonstaz]

Customer Service dived
App doesn't load, blank
Chat box nonexistent waste
It's a shame but I save a bunch of money

[llamasandanime]

I purchased a new phone through mint to use on my plan. They sent me a damaged phone. The screen cracked in shipping. I tried to return it, and they wasted my VERY short (3 days for items received damaged) return window telling me "oh, we'll get you that return label in 24-48 hrs" over and over. They wasted more of my time suggesting I go bother Google to have them take responsibility because Mint didn't want to have to replace it.
Mint finally sent me an email telling me that they refuse to take the phone THEY DAMAGED by sending it in an unprotected shipping envelope, back. I've spent the last week calling their customer support, trying to get this decision overturned, to no avail. I keep getting the same "oh, I'm sorry that happened. let me get you that return label in 24-48 hrs." You've got three guesses as to what has yet to show up.

Now I'm stuck with a damaged phone, with a year of cell service I no longer want.

Well, their warehouse is getting the phone back whether they want it or not, and I'm disputing charges with everyone I can think of.

[rogermichaelwillis]

What if you don't have an old number? I've been out of the country for several years and just returned.

[slug]

What if I have a physical SIM card from my previous carrier but I’m moving to eSim

[MrDoesVoices]

Okay but that's for activating one person. There's no option in your app to let me select two plans. Nor do you guys give any explanation

[gianfrancocaillaux]

it’s works as well if my carrier it’s t mobile ?

[kitsonk]

Just in case someone is thinking about this, Don't Do It! Can't wait until this year is up. You get what you pay for. It is my understanding that they sold Mint to some other carrier. I hope they do better.

[infraReD_JETSPodcast]

My card has numbers and letters! It doesn't work.

[StephenPhillips]

If I transfer from t-mobile, how long does the pin number last? Do I need to do the transfer instantly or do I have a time window?

[maxwellstylo]

I'm about to hit the 24 hr mark on waiting for my transfer. It asks for a pass code, but instead it wants a numerical pincod3 instead, not a password/ code. So I said screw it and ill get a new number. But if I have to go more than 24 hrs I might dispute the charge and go with someone else.

[TurtleTimeVoiceOvers]

Does Apple use this SIM card for setting up an account and if so where do we obtain it? Thanks.

[soumyareddy-]

where to find the 11 digit ACT code for my ATT esim?

[kyleglowacki]

Ah.. but where do I get the Mint sim card to read the ACT code off of?

[miracle]

Can y’all put our account numbers on the app? It’s not right that y’all purposely make us have to call just to be able to keep OUR own phone numbers and on top of that the number is closed during the weekends even though a robot is doing all the talking pls fix this, it’s not right and y’all know it

[sarbendraacharya]

Can you guys please clarify on the sim card that the 'Activate by:" date is not for the customers or remove it entirely?

I might have seen the 45 day activation period on the package but after I threw that out, the packet with the sim says nothing about the 45 days activation period. The only info about the activation period is the one "for Mint Mobile and not for the customers"

Didn't bother activating my SIM because of that and now it's expired and no refunds or replacements. Not happy but I hope this helps someone.