Set a New Service Standard for Your Industry

Benchmarking is a great way to measure your organization's performance against industry standards. But if you’re looking to others in your industry for service inspiration, then you’ll always be chasing the competition. ​

​What to do instead? Benchmark your service using organizations outside your industry. How your customers experience your service depends a lot on their expectations. So to rise above their expectations, you’ll need to offer service experiences that add value in unexpected ways., and when you do, you’ll find that your organization becomes the industry leader that other businesses imitate. ​

​Watch the video for some real-life examples of service benchmarking in action…

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For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your service game.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

#customerservice #customerexperience #customer #businessgrowth #businessideas

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