Virtuous Cycles: Rethinking the SOC for Long-Term Success | SANS Security Operations Summit 2019

Many Security Operations Centers (SOCs) have a burnout problem that leads to negativity and constant turnover. With the increasing cybersecurity talent shortage, keeping the people we have will only become increasingly important. The problem is that "Tier 1" and other SOC roles seem destined to burn people out. So what do we do? While the field of psychology understands the factors that cause burnout, many SOCs do not take the time to do the research and create an environment to fight it. Though meticulously defined process and tiering may be the norm, does it lead to sacrificing quality in the long term? Using science-backed research on intrinsic motivation and studies on SOC burnout factors, this talk will make the case that it's time to reconsider how we structure SOCs in order to create long-term success that benefits both the individual and the organization.

[ctjmaughs]

Definitely agree with this. Now if we had the resources to execute.

[umoorjani]

This is good. A sober approach to your SOC model and yes agreed, turnover is a big issue, good job.