How to use SharePoint Online for Knowledge Management - Microsoft 365

SharePoint is a great repository for information - but how could you use that to manage the knowledge within your organisation?

In this demo packed video we explore:

00:00 Intros
01:24 Knowledge Management Challenges
03:03 What is Knowledge?
06:25 The Knowledge Management Lifecycle
08:04 Identifying & Capture
11:05 Word Doc Knowledge Capture [Demo]
14:04 Teams Chat Knowledge Capture [Demo]
16:48 Project Close Knowledge Capture [Demo]
19:16 Validating + Classifying [Demo]
26:55 Dissemination [Demo]
32:28 Managing Knowledge [Demo]
34:41 Summary - Takeaways
36:14 Knowledge Management Lifecycle Review in detail
37:39 Q&A
39:22 How We Help

#powerautomate #sharepoint #microsoft

[meabhr]

Jumped to project close knowledge capture and found it really useful to see how lists can be used in a real life example to manage ongoing projects etc.

[thimarion]

Hi. At minute 31, how do you get to this search view with all those filters, etc?
And how do you get to show those many tags underneath each document showing in this page?
Thanks.

[danielcabalde]

question, i created a site in our company's sharepoint then created a document, i do not see a 'submit as knowledge' option, i have permissions on the site but dont understand why i dont see it

[LukNoFurther_]

Thanks for your video. One downside of creating a knowledge base in SP that I’ve encountered is the lack of user-friendly search features. For example, if we use enterprise keywords, there’s no way to apply a filter and have records with x AND y show up. The results always show records with x OR y. I wonder if your team encountered this issue and if so, how you resolved it.

[jari]

Is it as well possible to create an organizational page with all the employees and labeling them per region, department, projects? Eventually you would have per employee a matrix of skills, ongoing projects, location of operation, contact information etc.

[ujsray]

Timestamp: 34.08 - is that view visible only for content admins? Will a user with no admin rights ( who is not a document publisher) will see this ? If no, then what what view will he see?

[josephm]

Great video yall! It looked like there were some custom solutions in here.. do yall have any videos detailing how yall developed that?

[cryptokitty]

Is it possible to have a copy of this amazing slide deck? Thanks!