ITIL 4 Foundation Course EP 1 (Welcome)

Welcome to the ITIL 4 Foundation Course! 🎓

Are you ready to kickstart your journey in IT Service Management? This comprehensive course covers the essentials of ITIL 4, the latest evolution in the ITIL framework, designed to align your IT services with business needs in today’s digital world.

What You’ll Learn:
The key concepts of service management
The four dimensions of service management
The ITIL service value system
The ITIL management practices and processes
Why ITIL 4?
ITIL 4 introduces a holistic approach to IT service management, integrating emerging practices such as Lean, Agile, and DevOps. Whether you’re new to ITIL or looking to update your knowledge from ITIL v3, this course will provide you with the skills and understanding needed to deliver high-quality IT services.

Who Should Watch?
IT professionals seeking to enhance their career
Business leaders aiming to improve service management
Anyone preparing for the ITIL 4 Foundation certification exam
📚 Resources:

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