ITIL 4 Foundation Exam Online: Everything You Need to Know

If you're looking to earn your ITIL 4 Foundation certification, you'll need to pass the exam – which is currently delivered virtually. In this video, Erika Flora explains everything you need to know about the online exam including the exam structure, software requirements, proctor supervision, your home testing environment, and when you'll see your results. She also offers some useful tips to ensure you do well. Good luck!

If you have any questions at all, we'll be happy to help.

[PrashantThankappan]

One more thing to note is that the exam shield software requires Admin rights to install. If you are going to be using your work laptop that does not have admin rights, it could be a problem.

[imanenuno]

Hi Erika, Thank you for the content. what is the site where I go and purchase the exam and schedule. Is it through pearson vue or people cert. I would like to take it online

[shivamshukla]

Thank you for sharing the info. It would be great if you can tell in how many days results and certificate will be provided .

[chaosoflight]

can they revoke or deny the result after you passed? i passed 2 days ago, on friday, but after the feedback part got "congratulation u passed" and "please note that the results are provisional and subject to the final verification"... what does that mean?

[veerkalburgi]

Thanks for details!
I need an assistance on how to get syllabus copy to read for ITIL4 foundation exam ??

[frosted]

Strange, not everyone has a camera or a microphone.

[veerkalburgi]

Thanks for video !
Can you help me on how to get syllabus copy to read and prepared for ITIL4 foundation certification??

[quydeptrai]

Do i need to have a 360camera and turn it on during the examination? Thank you.

[NecromancerTO]

I have been working in ITSM industry since 6 years. How long do you reckon should I prepare for this exam? I am thinking of a week.

[Moose]

Can I ask anyone, what type of IT job is ITIL needed for?

[markganus]

you get brownies if you ace the test?!

[dgrave]

Thank You, I've just started learning ITIL course. I'm confused, there ITIL 3 and ITIL 4. So just wanted to ask I'm a beginner so where should I start? V3 or V4 or both?