Update July 31: Critical water main break affecting city-wide water usage

While things remain stable today, last night we detected an additional wire snap in the feeder main. This brings the total to 10 wire snaps since we brought the feeder main back into service earlier this month.

We continue to monitor the drinking water distribution system for any pressure changes, signs of stress on the pipe or other potential issues.

We also continue to analyze the preliminary data from our pipe diver device, which we deployed earlier this month to inspect the entire length of the feeder main.

While that work continues, we will remain in Stage 1 Outdoor Water Restrictions for now.

Water use

On Tuesday, water demand was 611 million litres, which was as expected.

We recognize that water needs tend to increase in hot weather, so we encourage you to use water wisely.

To get the most benefit from watering, especially during the heatwave, consider following these tips:

Water in the morning or evening to minimize evaporation during the hottest part of the day.
Use the right watering tools. Keep water low and slow so it reaches the plant roots instead of evaporating or running off.
Reduce mowing and watering by keeping your lawn at least 2 to 3 inches high. Taller grass shades the soil, requires less water and stays healthier.
Stage 1 Outdoor Water Restrictions

As a reminder, Stage 1 Outdoor Water Restrictions allow for use of a sprinkler, soaker hose or in-ground sprinkling system (including testing) for up to two hours a week, on a set schedule among other things.

House numbers ending with an even number can water on Wednesdays or Saturdays.
House numbers ending with an odd number can water on Thursdays or Sundays.
The following is allowed at any time:

Watering with a hose that has a trigger spray nozzle or drip irrigation.
Hand watering using a watering can or other container.
Watering new grass with a sprinkler or irrigation system.
Water use for pesticide or fertilizer application.
Water use for construction and home renovation purposes.
Filling up private outdoor pools including kiddie or backyard pools.
Kids can play in the sprinkler to cool off, but please be mindful of the water use and shut it off when they are done playing.
The following is not allowed at any time:

Washing driveways and sidewalks.
Water use for home renovation projects is permitted. Washing surfaces such as driveways to prepare for paving/sealing or washing a home prior to painting, for example, would be allowed.
Washing windows or exterior building surfaces, unless it is done by a business licensed to perform this service.
Filling fountains and decorative water features, except for bird baths, which are allowed.
Washing your car or other vehicles with water in the driveway or street.