KCS v6 in Five Minutes

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Knowledge-Centered Service (KCS) v6 is the industry best practice for capturing, reusing, and improving knowledge while answering questions or solving problems. This video provides a brief overview for anyone interested in knowledge management (KM) for customer service and technical support, IT service management (ITSM), or human resources (HR).

  1. David Kay
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Комментарии
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Great video, thanks David! I will be sharing this with my team next week when I present what us moving to a KCS methodology might look like.

fuchsiasummer
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My dear Sir! This is pure gold :) kind regards fellow KCS Trainer

perk
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Very helpful video and update to the previous one, thanks David!

BobbiBurnqeus
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i got my KCS v6 certification last year. hasn't really helped me get a job yet but just got my CompTIA A+ this year as well and hoping a few more certs will help me out

JamesKnox