United Airlines 787-10 Polaris Business Class Review

United Airlines 787-10 was my first ever flight on a 787-10, the largest variant in the Boeing 787 family. My United Airlines 787-10 flight was from Newark to Frankfurt on one of the busiest travel days of the year, the day before Thanksgiving.

In this video, we’ll explore the amazing Polaris Service on the United Airlines 787-10. But first, we’ll check out Newark’s Polaris Lounge with its extensive seating, unbeatable ramp views, and delicious food (including a Thanksgiving Feast!). We’ll also have a thorough review of the United Airlines 787-10’s seat, inflight entertainment, food, and service. I’ll even give the whole experience a “JebScore!”

Unfortunately, our United Airlines 787-10 flight was delayed in Newark by five hours, so we’ll talk about that experience and how it could have been better. Delays are inevitable in travel, the real test of an airline is how they handle them. I’ll offer a bit of…constructive feedback to United Airlines.

How do you think United Airlines did? Leave a comment with your thoughts!

Here's a link to the unedited takeoff and landing from this flight:

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Music:
In a Million Days – Rijko
Rescue Plan – Eludent
Definition of Color – Max Anson
The Darkness of the Light – My My Snake
Thunder Storm - Fredrik Ekstrom
You Keep Telling Lies - Loving Caliber

[lotusupra]

Thank you for giving a shoutout to aircraft mechanics!! 🙏

[Alex-wnow]

I love how he understands problems happen and that it’s not the airline’s fault. Love the vids Jeb!

[nycflyertravel]

Polaris is definitely a major improvement from United’s old Businesses Class and the longe in Newark looked beautiful! Too bad the seat’s a bit narrow and the communication from the cockpit was lacking.

[begexqisweird]

B787-10: Sits there
B737: Rolls on by... ‘Hello!’

[성체스]

Delayed vs Accident, I absolutely the former is better than the latter.

[mark]

My wife and I flew to Hong Kong on United Business out of Newark. Her first time ever in business class. She was wowed by the Polaris Lounge in Newark and then the comfort of business class continued it. Our aircraft also experienced a mechanical issue with the auto-brake system. Here the flight deck was excellent in letting us know what was going on. Our concern was the crew's time expiring on us. A frequent traveler on this route said when that happens they go to San Francisco and get a new crew which makes the flight longer in distance and time. Fortunately we were able to get airborne with 15 minutes to spare. Ground control was nice enough to let us cut the taxi line to the runway. We skipped about 15 or 20 planes to line up just behind a plane that had taxied on to the runway.

[shawnz]

Hats off to you for smiling after that delay. And yes, aircraft mechanics dont get enough love.

[siegelmax]

“So you’re saying there’s a chance!” I love this channel even more.

[kkk]

Thank you for giving us AMT’s respect and understanding .

We’re hated by the company and passengers at times. When passengers sees us, they know something is wrong and wouldn’t be there if there wasn’t. So the eyes we get are cold and never welcoming. We will never get a thank you from passengers unlike crews.

To management they see us as necessity evil. we don’t make them money, we cost them money. Since we need parts, our income is not expensive but not cheap(100k~150k/year), we do cause delays or even take it out of service at times and we don’t get pushed around by them to pencil whip it(look the other way and trust me every AMT will tell you they have at least once where a boss will pressure you into it since all they care about is on time departure)

But it’s all because we actually care about our job and safety. At end of day, our name is signed before every flight to release the MRD. ( Maintenance release document ) it’s basically giving our blessing that everything is within FAA regulation and is air worthy. If plane goes down and is deemed maintenance issue we will go down too and to prison. Not to mention the guilt we will feel.

Sorry kinda went wild here. Didn’t mean to vent but I’m glad you gave us AMT’s a shout-out. Thank you and fly safe.

[tommyhayes]

Me watching reviews on seats I’ll
never be able to afford

[alje]

I'd rather have a mechanic take my plane out of service vs flying in an unsafe aircraft.

[ekuche]

United Polaris is definitely one of my favorite business classes. I'm doing LAX to EWR on a 787-10 next week and interested to see how the service will be during COVID.

[danielshort]

Nice video. It has reminded me why I haven't flown with United in over 13 years.

[v__rotate]

How on earth do you leave your passengers sitting for 90 minutes with no info? Personally I’ll make a PA to my passengers if we’re gonna be sitting more than about 5 minutes, or have my FO do it if I’m busy talking to maintenance or dispatch. All that said, thank you for being so patient and understanding that sometimes stuff just happens. I know the crew appreciates it

[BlueGamingMinecraft]

1:53 Calling Suzanne the “creative director” made me burst out laughing. Thank you for these reviews Jeb!

[brandonoquinn]

Those engines are built in Durham. Have you ever been to the GE facility in Durham?

[kentcantos]

Thanks for the special mention on the mechanics, we appreciate that!

[TripReportaviation]

excellent trip report! I love UA's 787 aircrafts, the cabin is modern and beautiful.

[armad]

"Let's board this bird."
-Jeb Brooks 2019

[Ryanrgmmurdy]

Happened to me dude, flying from Calgary to Chicago 5 years ago, on the aircraft then an hour later off it again nobody told us what was going on and 4 hours later we got back in the aircraft for Chicago, but nobody from United told us a keep up the awesome work