Unite 2016 - Trolls: The Cost of Doing Nothing

Chris Priebe (Two Hat/Community Sift) delves into how to make online communities better. Find out what Two Hat has learned from analyzing billions of chat messages, and see their solution in action with PhotonChat. Gain a deeper understanding of user behaviour, how it can affect the growth of a business, and how you can bring to life your vision for a gaming community that users love.

[JimGiant]

Reputation system Mute button, report button. Problem solved no? I can't think of a single thing someone could say to me on an online game which would make me quit. Somebody being an asshole just makes it all the more satisfying when I kick their ass.

[edit] watching the rest of the video. Matchmaking trolls together is a good idea, canned responses is a good idea as well for some games.
I don't like the opt-in to toxicity idea, who decides what counts as toxic? Is disagreeing with people or having an opinion toxic? Is calling an idiot an idiot toxic? The only person I want to decide who I should or shouldn't listen to is me.

[numgun]

Hmm, kinda sad that the focus was mostly on revenue and retention, with practically no mention of human needs or feelings.

Feels like a bleak dystopian view where theres more effort to exclude people than bring them in. I felt like all the solutions offered in this talk were unsustainable patch-work placebos that simply try to hide the issue. I feel really sad about that.

Adopting Nonviolent Communication into game design and business decisions could solve this issue permanently.