How to ensure a frictionless customer experience - Order & Subscriber Management demo | CloudSense

The CloudSense solution automates the entire order fulfillment process for B2B communications companies such as telcos and techcos for new orders, subscription changes and renewals, whilst making it easy for sales agents to see the real-time status of every order.

In this short demo, using the example of a customer purchasing an iPhone, along with additional services, we show you how the CloudSense platform captures the order automatically in Salesforce, and automates the entire order to fulfillment process for a telecommunications company. We also demonstrate how easy it is to make in-flight changes to an order, without disrupting the fulfillment process.

- See all customer orders and subscriptions in one place
- Prioritize urgent orders, upcoming renewals and view daily tasks in an intuitive dashboard
- Instant order decomposition and orchestration for fast and efficient fulfillment
- Save time and improve accuracy as data flows automatically from quote to order, ensuring accur
- See order milestones for every stage of the delivery process
- Make in-flight changes without disrupting fulfillment
- Send automatic renewal emails to customers with personalized offers
- Easily renew and upgrade customer subscriptions in just a few clicks

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