Bissell ProHeat 2X Revolution Pet Pro not sucking up water (solved)

We had an issue while using our new carpet cleaner. The vacuum was not picking up what we were putting down (obligatory dad joke.) We consulted Bissell on how to troubleshoot loss of suction, and all their steps didn't help. Finally we figured out that the "float" in the dirty water tank got stuck. There was a piece of debris caught in between the wall of the central intake and the "float"

[robertkees]

As many have said, THANK YOU, same machine, same issue as everyone, but because of being a man, I wasn't allowed to consult the manual with out fear of arrest and prosecution. Oh the humanity! Now surely life will be a bowl of cherries from hear on out, so thanks for stopping me from throwing my brand new carpet shampooer into the wall.

[jccohen]

FYI:
On the bottom of the tank there is a gray plastic cap you can turn and take off and you can pull that whole thing out to clean it without using that long gray plastic stick in the pouring out spout.
It’s actually covered in the manual

[Shadav]

Just unscrew the bottom and give it a slight turn and the whole assembly comes out, so you can clean it completely. Good vid though!

[meglorenz]

I have the exact same machine. Had problem with suction. Video was really helpful. One on trick: if you want to clean the clear top cover, because it has openings on both ends - you can run water through it, with a hair catcher in the sink and get it REALLY cleaned out of fur & pieces of dirt/gravel.

[heartland]

Thank you for this very helpful video. I didn't give my last carpet cleaner a fair shot by reading the directions and so I threw it away when it began to smell like mildew every time I used it. This time around, I am doing my level best to learn how this new Bissell works, so every tip I can pick up is greatly appreciated.

[claudiaoregel]

Underneath the tank there is a grey circle opening that if you keep turning you can pull out the inside. When you’re done cleaning it you can insert it all back, just make sure to line up the arrows pictured 😉

[juliawalsh]

You have helped me immensely! My problem was how to snap back on the plastic top (front floor nozzle assembly). I watched you pop that back on by snapping it on from the bottom first, and then the top 1:30. You are a Godsend! I repeatedly tried to pop it on by the nozzle top first and it kept on popping off, so you helped without even knowing it.

[rebeccaswaner]

This is extremely helpful. I’ve never really used one before and was worried I broke it. This makes total sense and a useful feature it provides. Thank you!

[kaijohnson]

Oh my God, thank you so very much. I literally just bought my cleaner like an hour ago and I began to get frustrated because it wasn’t picking up water😢. Your video saved the day 😅

[johnst]

None of the pro vacuum repair guys' videos touched on this. Solved my problem!!!!

[juliedet]

You are a life saver. That was exactly what was wrong with our machine. Thank You SO MUCH!

[chelseaspears]

Boom! I haven't even gone back to check if this is my issue yet. However, I just know this is my issue. You speak extremely well, straight to all points & super helpful! Thank you!

[stevenbottoms]

Thank you for your tips. We have had a Bissell Proheat 2X for 15 years and it works great. Why? Because we clean out the machine in the same manner you do after each use so we have a fresh machine ready to go for the next job. It extends the life of the machine. I appreciate your video! Thanks! Delia Bottoms

[danielroehm]

Oh, this was great advice! I couldn't figure out what was "leaking" suction. It was that float stuck.

[jackcrow]

What a amazing couple to take the time and be motivated to share this. Thank you soo much you lovely

[michellecrockett]

Thank you so much! I thought I was going to have to buy another one... My daughter was (No Mama) something else going on with because we keep it clean after all use's... Thank You so much for sharing this! Blessings to you...❤🙏🏾❤

[bibell]

Thank you. I forgot all about the cleaning tool. I thought my family member broke it unintentionally. Your video helped me to get it working again.

[jinjerjunkie]

I just bought my first carpet cleaner and with the very little bit of research I have done the very first thing that came into my mind when you described the problem was that it has something to do with the floater. Its a shame a trained bissell tech could not think to have you check that.

[willianroman]

Cleaning the debris from the intake water tank was the solution to my problem. Thank you and your husband for saving me money.

[betsyb]

That is genius. I cant believe you figured that out. I cant wait to go downstairs and see IF MY Purple levers are stuck on full and i hope all i have to do is push them down. How smart!! Loved the video!!