Teams Calling for the contact centre

#MicrosoftTeams #ContactCentre #TeamsCalling #unifiedcommunications

We discuss Teams calling for the contact centre:
• Why would an organisation integrate their contact centre with Microsoft Teams?
• How can a contact centre be integrated with Microsoft Teams and Teams calling?
• What is the main challenge of integrating Microsoft Teams calling with my contact centre?
• Can Microsoft Teams be used as a single communication platform and use it as a contact centre?
• How can SoftwareOne help with a customer's contact centre strategy?