USAA - Customer Service - a great career

Meet Ted Hernandez Director of New Member Solutions.
Ted Hernandez, Director of New Member Solutions, shares why he loves his career at USAA.

At USAA, you're not taking orders from customers. You're helping our members build financial security for their families. Whether you're helping a soldier before deployment, or advising a young family on insurance, every call you handle makes a difference.

What experience are we looking for?
Successful employees come to us from many backgrounds. Their sales or service background might include retail, call center, or military experience. In most cases, to be considered, you need:

- 2 years of relevant customer service experience, and/or
- 60 hours of college credit, and/or
- 1 year customer service experience plus 30 hours of college
credit, and/or
- Successful completion of a military service obligation.

We're looking for exceptional customer-focused people for roles in Banking, Insurance, Claims and Financial Service.

In all cases, you need to be excited about our mission and in tune with our core values.

What's in it for you?
Competitive compensation is just the beginning. Employees also enjoy other benefits, such as educational assistance, an impressive 401(k) plan, fitness and recreation programs, company stores and free covered parking.

[SassyCat]

I'd like to leave customer feedback on my 39-year member of USAA and there's no easy link to leave feedback I'll have to call them directly

[merryarttoonesakamarysusan]

Yeah i was told my case was being escalated two weeks ago ... no word ...