Gemba Walk (How do you do a Gemba Walk? Example of a Gemba Walk) A Leadership Lesson

What is a Gemba Walk? Larry takes a gemba walk and walks into a software development area. He asks Amber what problem the group is experiencing. That's good, but then he begins committing a major error. Upon discovering a problem, he asks "Who" rather than asking "Why." Will he correct the error? Watch the video to find out.

The animation on this video was made with @Vyond

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Have you ever taken a gemba walk? Or, have you been the "victim" of a bad gemba walk attempt? Gemba is a Japanese word meaning "actual place." This is where the work happens. Leaders should be going to the gemba on a regular basis, and a gemba walk is an opportunity to go see, ask why, and show respect. Leaders need to engage the front line employees. Front line employees are truly the secret to real kaizen. In today's video, we watch a manager take a gemba walk and do it the wrong way. Then, we see how it should be done.