Rogers unsure when service will return after nationwide outage

'At this point, I think we can reassure Canadians that this is not a cyber attack,' said Parliamentary Secretary Greg Fergus of Rogers' Canada-wide outage, citing early analysis from the Communications Security Establishment, a Canadian spy agency that focuses on electronic surveillance.

Connect with CBC News Online:

»»»»»»»»»»»»»»»»»»

[charlesomere]

This is exactly why the Shaw/Rogers merger should never be allowed to happen. We don"t need more monopoly - in fact, we need more telecom companies/competition in Canada.

[GamePlayer]

This is why there needs to be more than 3-4 internet providers; if one goes down, there's still plenty of others

[MollyMarine]

The problem with monopolies and centralized power on full display. Canada is in a perilous position

[LinescrewCanada]

He didn't answer anything. Or he wasn't allowed to say what really happened.

[kidicarus]

This is unacceptable. When so many institutions are reliant on internet service from Rogers, "no ETA" is not good enough.

[paigebuxton]

I want to know why our banks are connected to Rogers to begin with. This is why there needs to be more than 3 companies for internet, cable/satellite, phone services this is crazy.

[miker]

A few years ago Verizon was planning on expanding into Canada. Rogers, Bell and Telus were in panic mode cause they don’t like competition.

[Harohikun]

“Cheaper than most telecommunications worldwide”?

Canada has one of the most expensive phone plans.

[Cam-gmuk]

They should issue some kind of compensation when the service is back up and running without too many hurdles. If I'm late on a payment as a customer I'm penalized because of the contract. It's only fair.

[wquack]

I love how the government says it’s not a hack but Rogers doesn’t even know what happened!

[mandytheo]

Let me save you 13 mins, he does not know when the internet/ phone services will be restarted. Do not know the root cause. Do not know when it will be restored.

[generalchAOS]

Has he tried unplugging it and plugging it back in?

[christinevictoria]

So how many will cancel contract with Rogers ????

[tf]

"We cannot speculate"..."we don't understand" ... that's a cyber attack...

[-UseSoap_]

And this is why I can't understand why anyone would want or trust a cashless society. It's not likely to happen but when something goes wrong it's often catastrophic.

Whatever's going on here needs to be a reminder going into the future of what can happen when all of your eggs are only in a handful of baskets and genuinely taken into consideration before moving forward.

[denisd.]

Rogers still does not know the root cause of the problem. How can the Federal Government say that this is not likely a cyber attack?

[Frumbler]

Broken again. Only 15 months and it is down again.
Telus hasn't gone down for years.

[woodsmason]

So when they say it was “likely not” it means it “most definitely was”

[humanonearth]

Buddy there is tons of profit not providing a good competitive service and charging over the top for it. That's exactly what got us here. Greed, negligence, nepotism and incompetence.

[ahmedselmi]

CANADA, The country where Internet is one of the most expensive . More than in developping . When i travel i can get 25 giga of data for 15 $ . In canada for 25g you pay 60-70$. Its not fair