ABN AMRO Bank migrates to Microsoft Copilot Studio

ABN AMRO Bank had been operating several chatbots but wanted to explore a new platform that would allow them to better implement AI capabilities.

After a competitive RFP process, ABN AMRO transitioned to Microsoft Copilot Studio. The new platform was used to develop AI assistants for both customers and employees.

The AI agent for customers now supports over 2 million text conversations and 1.5 million voice conversations every year, while the employee agent provides easier access to a wide range of IT-related and other internal resources.

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